T-MobileReviews of tmobile.com

F**king horrible. They send me around in damn circles. The people in the store and on the phone are not on 1 page. Pissed me clean tf off. This was it for. Im changing carriers.

They're thieves! If you have any choice other than tmobile I advise you to take it. This company is horrible. I deactivated a line on my acct before the payment was due but they still charged me for the line for that month just like I was going to be using that line. Told me I had to deactivate it the month before the payment was due. So how am I suppose to know a month ahead of time that my granddaughter would be getting a new phone with a new number? These people are thieves. Plain and simple. I asked if they would refund my money because they were charging me for a month of phone service I would not be using and I was told no I would not be refunded my money. Horrible people! Horrible company!

Tmobile is taking customer's plans away that were grandfathered in. They are forcing customers to choose plans that are NOT equal to the previous plan and increasing monthly fees. This starts August 2026. The reps tell you that you are getting unlimited talk, text, data and Hotspot. It is not true. Buyer beware! I have been a loyal customer, elderly and disabled on a fixed income. This change drastically affects my service and my budget. Not fair at all. I have called customer service twice for help.

Do not fall for the okie doke,if you hsve decent service keep it! Theres not benifits for existing cotumers,just like they bait you with the payoff and free phone offers. They will lay the rod to you if you have an unexpected emergency! I have 23yrs cedit to my account via sprint have like 8 lines,lost my phone and they wouldnt evenmake sure me the account holder get a phone due to a second half of a payment arrangement thats already been set up through my bank in which the 1st one had already cleared! The problem with that is ,I was told I would be able to get one after that. Lie just like the price lock lie! Matter of fact was lied to by multiple agents,strung along like they where trying to help while keeping me on the phone for hours! Even had and agent try and scam the insurance by adding insurance after the fact and had me file a claim,which I did not tell him to do! So its was denied and they talking to me like Idid when all they have to do is go back and look into the inter action! He knew what he was doing,he was trying to pull a fast one,as well as shorten the inter avtion with me! Only thing you have to look foward to as an existing costumer is data rate increases on every line every year religously. Insurance and phone price increases every year as well as a lot of lies and misdirection! Save yoursef dont do it! The biggest lie is your a value costumer, I hear it every call as well my number of years service! I tell them always save that lie I know better! Currently looking for a provided who actaully care a tiny bit about their costumers,that provides some kinda benifits for loyal cotumers! I know its hard to find due to preying and greed against the general consumers,but I know its some better than this greedy and lying corporation!

The absolute worst mobile company and totally unethical and dishonest. Poor customer service and communication. Even though I was told by them that I could no longer have an account due to moving overseas (totally fine as I planned to close it anyway), they refuse to cancel my account months later and continue to bill me. Officially cancelled my account months ago via phone & referred to the retention department who said that it was taken care of. All my payments were current at the time of cancellation. After the call I removed the sim and have not used it since. Despite phone calls, emails and a certified letter (with proof of cancellation) to them which was signed for, they continue to bill me with phoney charges which keep increasing every month. Obviously can’t go in person to resolve as they are not in operation in Europe. Warning to anyone who is considering using them that they are rude, unethical and completely inefficient. Even after receiving certified letter with proof, again billed today.

I have been pleased with T-Mobile up until this month. I had my bank card compromised and had to close the card right when my auto pay was due. As soon as I was issued a temporary card, I paid my bill. This month, I T mobile is charging me an extra $15. Because I was kicked off auto pay when I had to be issued a new bank card. I think that is very unfair. I tried to explain the situation through “chat”, since I could not find a customer service phone number. Unfair charge of $15.!

Worst, Biggest scammer i canceled service to another provider after 21 years now they coming up with $20 late charges this is number one ripp off stay away.

Maya at the T mobile on Camp wisdom was very good in her work attitude and helpful. I give her a 110%. Thank you