Voted #1 Wellness BrandReviews of titan-wellness.com

Response from Voted #1 Wellness BrandDec 5, 2025

Hi there, Thank you for the fantastic feedback. We’re thrilled to hear that Josh and our tech support team were able to help you quickly and give you the guidance you needed. We’re glad your decision to purchase from Titan Wellness continues to feel like the right one. Regarding the connectors, we appreciate you mentioning it. We include repair kits for situations exactly like this and are continually improving our components based on customer feedback. We’re happy to hear it hasn’t affected your daily use or your overall satisfaction with your plunge. If you ever need anything or want help with adjustments, we’re always here to support you. [email protected] 833-865-7900 — Titan Wellness Team

Response from Voted #1 Wellness BrandDec 5, 2025

Hi Pat, Thank you so much for your incredible feedback. It means the world to us to hear that you’d give our customer service ten stars if you could. Knowing that your experience with Titan earned your trust and loyalty is exactly why we do what we do. We’re honored to have you as part of the Titan Wellness family. If you ever need anything, we’re always here for you. [email protected] 833-865-7900 — Titan Wellness Team

Response from Voted #1 Wellness BrandDec 3, 2025

Hi Josh, Thank you for sharing your experience. We’re really glad to hear that our team was able to make things right after the shipping damage caused by FedEx. We always stand behind our products and our customers, and it means a lot to know you felt supported throughout the process. We truly appreciate your trust and your recommendation. If you ever need anything in the future, we’re always here to help. [email protected] 833-865-7900 — Titan Wellness Team

Response from Voted #1 Wellness BrandDec 3, 2025

Hi Holly, Thank you for such a thoughtful and detailed review. We’re thrilled to hear that your experience, from the purchase process to assembly, was smooth and easy. Our team works hard to make sure every customer gets clear answers and the support they need, so it’s great to know the HSA assistance was helpful. We’re also happy to hear that your chiller is performing perfectly and that the tub’s construction, straps, and maintenance features are making your routine simple and safe. Most importantly, it’s amazing to know that cold plunging has already made a real difference in helping you manage arthritis and start your day feeling ready to go. If you ever need anything or have questions in the future, we’re always here to help. 📧 [email protected] 📞 833-865-7900 — Titan Wellness Team

Response from Voted #1 Wellness BrandNov 25, 2025

Dear Sable, We’re sorry you’re not satisfied, but your review contains factually incorrect statements that we’d like to clarify. We take all feedback seriously and strive to provide excellent service, as reflected in our many 5-star reviews. The tub and chiller you returned showed significant signs of use and damage, were missing parts, and were not in their original packaging. In accordance with our published return policy—which you agreed to at the time of purchase—a restocking fee was applied to your refund. You can review the policy here: https://titan-wellness.com/pages/return-policy Our team explained this process to you multiple times and remained in full communication throughout. If you have any further questions, please don’t hesitate to reach out to us at (833) 865-7900 or [email protected] . Titan Wellness Team

Response from Voted #1 Wellness BrandNov 21, 2025

Hi V C, Thank you so much for sharing your experience. We’re thrilled to hear that both you and your sister are loving the chiller. Michelle and Josh will be very happy to know their support made the setup smooth for you. Our team always aims to make sure every customer feels confident and supported from day one. If you ever need anything else, we’re always here to help. 📧 [email protected] 📞 833-865-7900 — Titan Cold Plunge Team

Response from Voted #1 Wellness BrandNov 17, 2025

Thanks for the great Titan Review, Lisa! We are glad Victor provided polite and efficient support while updating you on your Titan Pro + Chiller repair. Sending the video and confirming same day FedEx shipping is exactly the level of care we aim for at Titan Wellness. If you ever need anything, visit titanplunge.com or call 833 865 7900.

Response from Voted #1 Wellness BrandNov 5, 2025

Hi VH, Victor and the team appreciate this. They take pride in making sure every customer feels supported. Glad you're loving your new setup. Enjoy those cold plunges. Email: [email protected] Phone: 833-865-7900