4.9-Star Rating with Over 1,000 Genuine 5-Star ReviewsIMPORTANT NOTICE TO OUR CUSTOMERS:Due to a payment dispute with Trustpilot, our business profile is currently displaying a warning message that we strongly dispute.We are actively addressing the matter through the appropriate channels and are seeking prompt removal of the notice.We sincerely appreciate your continued trust and support.
Voted #1 Wellness Brand (titan-wellness.com) has 266 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
titan-wellness.com
Website
titan-wellness.com
Category
Equipment & Associations
Listed on Five Star Index
2026
About these reviews
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The cold plunge product is excellent, though the chiller is a bit of a challenge. The tub is easy to set up, folds down into a small size for transport, and is of high quality material. When fully inflated to recommended PSI, you would think it is made of hard plastic or wood. The chiller does it job, chilling the water fairly quickly to the desired temperature. I set mine at 44 degrees. The app makes controlling it via wi-fi a breeze and you can schedule the times you want it to run. I run it for 4 hours twice a day, early morning and early evening. The connection of the tubes to the chiller is my biggest challenge and I had a lot of leaking problems. After phone calls with customer service, I ended purchasing and using plumbers tape and it has mostly corrected the issue though there is still a small amount of water leakage at the connection points to the chiller.
Response from Voted #1 Wellness BrandJun 2, 2026
Hello Todd,
Thank you for taking the time to share your experience. We truly appreciate your detailed feedback.
We are thrilled to hear that your Titan Wellness cold plunge has proven to be high quality, easy to set up, and conveniently portable. It is great to know that the water chiller is keeping your ice bath at your desired 44 degrees and that the Wi-Fi scheduling app makes your daily routine a breeze.
Whether you are focusing on cold water recovery or utilizing a sauna, We are dedicated to supporting your wellness routine. Please reach out to us directly if you ever need anything else.
[email protected]
833-865-7900
Titan Wellness Team
AK
Aditya K.
Good cold plunge
Good cold plunge, works well and easy to use.
Response from Voted #1 Wellness BrandJun 2, 2026
Hello Aditya,
Thank you for your review and for choosing Titan Wellness.
We are delighted to hear that your cold plunge is working well and that you have found it easy to use. Creating reliable, user-friendly cold plunge and ice bath systems is something we focus on every day, so your feedback means a lot to us.
Thank you for being part of the Titan Wellness community. If you ever need assistance with your cold plunge, water chiller, or any of our products, please do not hesitate to reach out.
[email protected]
833-865-7900
Titan Wellness Team
AE
Alon E.
Cold Plunge Tub!
This tub saved my post-workout recovery. I use it every morning after my run or lift and it heals. It is such an easy set up, and it’s always simple to maintain the cooling temperature.
Response from Voted #1 Wellness BrandJun 2, 2026
Hello Alon,
Thank you for taking the time to share your experience. We truly appreciate your support.
We are thrilled to hear that your Titan Wellness cold plunge has become an important part of your daily recovery routine. Consistency is key with cold water therapy, and it is great to know that your cold plunge is helping support your post workout recovery after running and lifting. We are also glad to hear that the setup process was simple and that maintaining your water chiller temperature has been easy and reliable.
Thank you for being part of the Titan Wellness community. If you ever need assistance with your cold plunge, water chiller, or any of our recovery products, please do not hesitate to reach out.
[email protected]
833-865-7900
Titan Wellness Team
EE
Eli E.
Wow! Highly recommend
Wow!! Such great quality product ! Highly recommend
The customer service was super helpful with my questions!
Response from Voted #1 Wellness BrandJun 1, 2026
Hello Eli,
Thank you for the wonderful review and for highly recommending us! We are thrilled to hear that you are so impressed with the high quality of your new cold plunge. Providing super helpful customer service and answering all of your questions about our ice bath setups is exactly what we strive for, and we are so glad you felt fully supported.
If you ever need anything else as you continue your routine, please do not hesitate to reach out!
[email protected]
833-865-7900
Titan Wellness Team
ES
Ev S.
Excellent Customer Service and a Great Cold Plunge
Excellent customer service from start to finish. The cold plunge tub arrived quickly, was well-packaged, and was easy to set up. The quality exceeded my expectations, and it has become a great addition to my daily healthy routine. The team of the company was responsive, helpful, and professional throughout the process. If you’re looking for a reliable cold plunge with outstanding support, I highly recommend this company. Great product, great service, and a great overall experience. So happy about it.
Response from Voted #1 Wellness BrandJun 1, 2026
Hello Ev,
Thank you for the wonderful review and for sharing your experience! We are thrilled to hear that your cold plunge tub arrived quickly, was well-packaged, and was easy to set up. Knowing that the quality exceeded your expectations and has become a great addition to your daily healthy routine means the world to us.
We always strive to be responsive, helpful, and professional, and we are so glad you felt fully supported throughout the process. If you ever need anything else as you continue your daily plunges, please do not hesitate to reach out!
[email protected]
833-865-7900
Titan Wellness Team
AS
Austin S.
BUYER BEWARE!
BUYER BEWARE!! I don’t leave reviews often, but I have had two terrible experiences with Titan’s products and customer service. If I could, I would leave ZERO stars.
First incident: I purchased the Titan XL tub and chiller in December 2024. After following the setup guide the tub looked fine. Before ever using it, I filled it with water and discovered a slow air leak at one of the seams. This event made me question the quality of the product so I tried to use the “return policy.” Titan refused to accept a full return because the tub showed “signs of use.” All I did was fill it with water! After a ton of back and forth emails, they finally sent me a new tub and claimed to extend my warranty. Although still dissatisfied with the huge hassle, I decided to settle.
Second Incident: Recently the water pump started to make pulsing sounds and eventually stopped working. I emailed the company seeking a warranty replacement. They claimed that the warranty extension was for the tank, and that my pump options are to 1) repair for a fee or 2) get a new unit. Now I’m faced with an expensive pump replacement for a tub that I don’t even want anymore.
Additional quality issues: The plastic connectors have failed multiple times, the on/off valves for the water valves have broken on four separate occasions, and the lid still leaks air.
The following statement is my perception of Titan, based on my own experience with the company. If you decide to buy from Titan, I hope and pray that you get a functional product on the first attempt. If anything goes wrong, don’t expect them to stand behind their product at all… it seems like they are only in it for a quick sell.
**EDIT**
After submitting my post, Titan tried to have the post removed for “harmful or illegal content.” Fortunately, TrustPilot did not allow that to happen. That said, customers should also beware of the potential for inflated online reviews.
**Reponse to Titan’s comments**
The product was a Christmas present, which is why the leak wasn’t immediately reported… it was sitting unopened until the gift could be received (this was also explained to your customer service department). When all this happened you still marketed a “100-day return policy” anyways, so it shouldn’t have mattered.
Regarding the replacement tub, thanks (I guess). You only did it after a number of back and forth emails/calls, where you continuously refused my attempt to do a full return.
I stand by my review, as it reflects my honest opinions. If anyone gets this far in my review, I encourage you to check Reddit for additional reviews.
Response from Voted #1 Wellness BrandMay 28, 2026
We strongly dispute the accuracy of this review.
You purchased your system in December 2024 and did not report the tub issue until nearly a month later. When you contacted us, you refused to provide the simple video documentation requested by our support team and declined to cooperate with the normal warranty claim process. Despite this, we replaced the tub at no charge as a goodwill gesture.
At the time of purchase, the system included a 1-year warranty, and we have no record of any additional warranty extension beyond that coverage.
Most recently, you contacted us regarding a pump issue. Our team responded and provided service options, but shortly after receiving the service invoice, this review was posted.
The claim that we do not stand behind our products is simply not true. We previously replaced your tub at our expense and responded to your recent support request.
As evidenced by our many positive customer reviews and thousands of satisfied customers nationwide, we work hard to provide quality products and responsive customer service. While we understand that not every situation results in agreement, the statements made in this review do not accurately reflect the facts of this matter or our commitment to our customers.
CW
Cory W.
Excellent Product & Service
Excellent customer service and great product.
They are local and they sent their worker Josh to come to my house and help me unload it. He even FaceTimed me several times until about 9pm helping me set it up correctly. Best bang for your buck and overall a great company.
Response from Voted #1 Wellness BrandMay 22, 2026
Hello Cory,
Thank you for the excellent review. We truly appreciate your support.
Serving our local community is our top priority. We are glad our team could come to your house and help you unload your system. We love hearing we stayed on FaceTime with you until 9 PM. We want to ensure your setup is perfect from day one.
We are thrilled to provide the best value for your recovery. Welcome to the Titan community.
If you ever need anything else, please reach out to us!
[email protected]
833-865-7900
Titan Wellness Team
AL
Alec L.
Awesome value product, great service, clearer maintenance pointers would make it 5*
I really like my Titan Cold Plunge! It's large, comfortable and the chiller seems pretty efficient.
Victor - a partner - reached out personally when I bought it, to see if I had any questions. He was very personable and communicative. They seem to really want the customer to have a positivr experience.
My one constructive feedback point is that there should be slightly clearer instructions and maintenance pointers. The filter got too dirty and I thought I'd be able to find the filter locally or get them shipped next day, for free, on Amazon. This has proved untrue, unfortunately. So, I'm buying them from Titan, with regular delivery, so I don't have to empty and clean the unit again going forward. My fault more than theirs but clearer guidance about the filter replacement process and frequency could have helped.
Response from Voted #1 Wellness BrandMay 21, 2026
Hello Alec,
Thank you for taking the time to share your feedback! We are thrilled to hear that you are enjoying the size and comfort of your plunge, and that the chiller is running efficiently for you. We also truly appreciate your kind words about our communication. It is always our priority to ensure our customers have a positive and supported experience right from the start.
We also want to thank you for your constructive feedback regarding the maintenance instructions. We completely understand how clearer guidance on filter replacement frequency and availability would be helpful. We are taking this feedback to heart to improve our user guides so we can make the maintenance schedule as straightforward as possible.
If you have any further questions about upkeep or need assistance with your filter deliveries going forward, please do not hesitate to reach out!
[email protected]
833-865-7900
Titan Wellness Team
