Alberto Z.
I purchased my Titan Ice Bath on June 8…
UPDATE: 7/31 Victor from Titan Wellness will say anything to get you from doing a charge back but will not follow through. Simply all BS to be honest. Its been going on two weeks now, i opened a charge back and now I started to get some customer service but its to late. Stay clear with this company. Terrible in every aspect. I purchased my Titan Ice Bath on June 8 with the intention of receiving the black model. However, I was informed that it was out of stock, and I was provided with the American flag edition as a replacement. When the package arrived, I inflated the ice bath and immediately found mold inside, which I documented with photographs. After setting up the chiller, it failed to operate and repeatedly tripped my GFCI outlets. I tested it on multiple outlets to rule out an issue with my home's electrical system, but the same problem occurred every time. After contacting customer service, I was instructed to return the defective chiller before a replacement would be sent. I did so, and a replacement shipment was arranged. Unfortunately, due to issues with FedEx, the replacement never arrived, despite the fact that I had successfully received the previous three packages from the same order. Since then, I have made multiple calls attempting to resolve the issue and have repeatedly requested that another replacement be shipped. Unfortunately, I have been given the runaround. While Josh has been professional, responsive, and has done his best to help, it appears that no one else has been able to explain what is happening or provide a clear solution. Overall, I am extremely disappointed with both the quality of the product and the level of customer service I have received. What should have been a straightforward warranty replacement has turned into a lengthy and frustrating experience with no resolution. At this point, I am simply asking for the replacement chiller that I was promised so I can finally use the product I purchased. I will no recommend.
Response from Voted #1 Wellness BrandJul 21, 2026
Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced. We would like to clarify that we have been, and continue to be, in regular communication with you regarding your replacement chiller. Our team is actively taking care of your replacement and working to ensure it reaches you as quickly as possible. We truly appreciate your patience and the opportunity to make this right. We are confident you will enjoy your Titan system once everything is resolved, and we look forward to earning your trust back. If you're happy with the final outcome, we would greatly appreciate you updating your review to reflect your complete experience. — The Titan Wellness Team