TimexReviews of timex.com

Response from TimexOct 25, 2026

Hello, Luke. We understand that while your order was canceled, reading other customers’ reviews has also raised concerns about your potential experience with Timex. We recognize how important it is to feel confident in a brand and trust that your order will be handled smoothly. We’d appreciate the opportunity to understand more about your order cancellation and address any concerns you may have. If you’re willing, please share your contact information with our team so we can review the situation and provide further assistance. Thank you for sharing your feedback. We value the opportunity to learn from our customers and work toward a better experience.

Response from TimexOct 25, 2026

Hello, Raphael. A watch should provide reliable timekeeping and dependable features, so we understand how disappointing it must be to experience several issues with your Timex Weekender after just a few days of use. Having the light stop working, the calendar display the wrong day, and the hands stop and start intermittently is certainly frustrating, especially when you expect a new watch to work properly. We’d appreciate the opportunity to look into these concerns and explore how we may assist. If you’re willing, please share your contact details with our team so we can review your experience and follow up with you. Thank you for bringing this to our attention. Your feedback is important to us and helps us identify areas where we need to improve.

Response from TimexOct 25, 2026

Hello, Sylvia. We recognize how exhausting it must have been to spend months following up through emails and phone calls just to resolve a warranty issue with your Timex watch. Having the watchband break after only three months and then facing such a difficult process to obtain a replacement is understandably frustrating. While we're glad you eventually received a replacement, we acknowledge that the experience leading up to it fell short of the service you deserved. We would appreciate the opportunity to review your experience with us and better understand where the warranty process fell short. If you're willing, please share your contact details with us so our team can look into your case further. Thank you for sharing your feedback. We take your concerns seriously and recognize the importance of making warranty support as straightforward and dependable as the products we offer.

Response from TimexOct 25, 2026

Hello, Carl. We understand your frustration with not receiving a response after your cancellation request, as well as your concerns about additional import taxes and return shipping costs. Customers deserve timely communication and clear information about all potential charges and warranty responsibilities before making a purchase. We’re sorry these issues have affected your trust in Timex. We’d appreciate the opportunity to review your experience. If you’re willing, please share your contact details so our team can look into your concerns further. Thank you for your feedback. We recognize the importance of transparent policies and reliable customer support.

Response from TimexOct 25, 2026

Hello, Graham. Thank you for sharing your honest feedback about your Easy Reader purchase. We appreciate you highlighting both the delay beyond the promised two-day shipping timeframe and the unhelpful automated response. We’re glad your watch eventually arrived well packed, as ordered, and is working well so far. Your comments are valuable as we continue working to improve our shipping communication and customer support experience. Thank you for giving Timex a chance and for sharing your experience with us.

Response from TimexOct 25, 2026

Hello Jon. We understand your frustration with both watches experiencing reliability issues so soon after purchase, especially being advised to wait approximately three months for a warranty repair. We recognize your concerns about the lengthy turnaround time and overseas servicing. Thank you for sharing your feedback. We’d appreciate the opportunity to review your experience. If you’re willing, please share your contact details so our team can look into your case further.

Response from TimexOct 25, 2026

Hello, Mark. We understand how frustrating it is when an order goes through without a confirmation step and you're unable to amend or cancel it, even after contacting customer service immediately. We recognize your concerns about both the checkout process and the lack of flexibility in resolving your request. Thank you for bringing this to our attention. We’d appreciate the opportunity to review your experience. If you’re willing, please share your contact details so our team can look into the matter further.

Response from TimexOct 25, 2026

Heello, Steven. Thank you for sharing your feedback. We understand your frustration with being charged for a repair even when your watch is still under warranty. We recognize the importance of clear communication about warranty coverage and any potential costs. We’d appreciate the opportunity to review your experience. Please share your contact details if you’d like our team to look into your concerns further.