TimexReviews of timex.com

Response from TimexOct 25, 2026

Hi, Pierre. We understand how disappointing it is to wait well beyond the expected delivery timeframe, only to be left without your order or a clear resolution. This is not the experience we want our customers to have. We would like to review your case and explore the available options to resolve this matter. We have requested your contact information so we can investigate further. Kindly provide the requested details at your earliest convenience so we can assist you. Thank you for giving us the opportunity to review your concerns and work toward a resolution.

Response from TimexOct 25, 2026

Hi, Marcel. We’re concerned to hear about the difficulties you’ve encountered with your return request and the repeated follow-ups required. We understand how frustrating this can be, especially when you’re simply trying to return a purchase and receive timely assistance. We would appreciate the opportunity to review your experience and explore the available options to help. We have requested your contact information so we can look into your case further. Kindly provide the requested details so our team can assist you. Thank you for sharing your feedback and giving us the opportunity to address your concerns.

Response from TimexOct 25, 2026

Hello. We’re sorry to hear that your experience did not meet your expectations. We value your feedback and would appreciate the opportunity to learn more about your concerns. We have requested your contact information so our team can look into this further. Kindly provide the requested details at your earliest convenience so we can better understand your experience and explore ways to assist you. Thank you for sharing your feedback with Timex.

Response from TimexOct 25, 2026

Hello, Katherine. We’re sorry to hear about your experience with your Timex watch. We understand how frustrating it must be to experience intermittent stopping, especially after having the watch returned to you without the issue being resolved. We would appreciate the opportunity to look into your concerns further. We have requested your contact information so our team can review your experience and explore how we may assist you. Kindly provide the requested details at your earliest convenience. Thank you for sharing your feedback and giving us the opportunity to address your concerns.

Response from TimexOct 25, 2026

Hello, Sandra. We’re sorry to hear about your experience with your order. We understand how frustrating it must have been to place an order unintentionally and be unable to cancel it despite contacting us within minutes. We also acknowledge your concern about our phone support being unavailable on weekends, particularly when you need urgent assistance with an order. We appreciate you bringing this to our attention and understand how this may have added to your frustration. We have requested your contact information so our team can review your experience and explore how we may assist you. Kindly provide the requested details at your earliest convenience. Thank you for your feedback and for giving us the opportunity to look into your concerns.

Response from TimexOct 25, 2026

Hi, John. We appreciate your long-standing loyalty to Timex and are sorry to hear that your recent experiences with our watches and website have been disappointing. We understand your concerns regarding product reliability, the repeated issues with your watches, and the difficulty you encountered when trying to leave a review as a verified buyer. Your feedback is important to us, and we would welcome the opportunity to learn more about your experience. We have requested your contact information so our team can look into your concerns further. Kindly provide the requested details at your earliest convenience. Thank you for taking the time to share your feedback and for being a Timex customer over the years.

Response from TimexOct 25, 2026

Hallo. Onze oprechte excuses dat uw bestelling drie dagen na de annulering is geleverd, terwijl u al een bevestiging had ontvangen dat de annulering succesvol was verwerkt. We begrijpen hoe teleurstellend en frustrerend dit moet zijn geweest, vooral omdat u ervan uitging dat de kwestie al was afgehandeld. We begrijpen ook dat u problemen heeft ondervonden met onze chatbotondersteuning en nog steeds moeite heeft om een retourlabel te verkrijgen vanuit het buitenland. We waarderen het dat u deze ervaringen met ons deelt, omdat uw feedback ons helpt verbeterpunten te identificeren. We hebben om uw contactgegevens gevraagd, zodat ons team uw situatie verder kan onderzoeken en kan bekijken hoe we u kunnen helpen. We verzoeken u vriendelijk om de gevraagde gegevens zo spoedig mogelijk te verstrekken. Bedankt dat u uw ervaring met ons deelt.

Response from TimexOct 25, 2026

Hello, Gilad. We regret to hear about your disappointing experience with Timex. We understand how frustrating it must have been to request a cancellation almost immediately, while your order was still unfulfilled, only to be advised to accept the international delivery and arrange a return afterward. We also recognize how this experience has affected your confidence in our customer service, especially as a returning customer. We value your feedback and appreciate you bringing these concerns to our attention. We have requested your contact information so our team can review your experience further and explore how we may assist you. Kindly provide the requested details at your earliest convenience. Thank you for giving us the opportunity to look into your concerns.