Graham
The promise to ship within two days is wrong but otherwise it was OK
I ordered an Easy Reader but after two days it hadn't shipped. The apparently AI response wasn't helpful and then I read the reviews here. After five days I gave up and assumed I was one of those who wasn't going to be happy. On the sixth day I got the DHL notification and the watch arrived according to their delivery schedule. It was as ordered, well packed and so far is working fine.
Response from TimexOct 25, 2026
Hello, Graham. Thank you for sharing your honest feedback about your Easy Reader purchase. We appreciate you highlighting both the delay beyond the promised two-day shipping timeframe and the unhelpful automated response. We’re glad your watch eventually arrived well packed, as ordered, and is working well so far. Your comments are valuable as we continue working to improve our shipping communication and customer support experience. Thank you for giving Timex a chance and for sharing your experience with us.