TimexReviews of timex.com

Extremely Disappointing Customer Service – Timex, Please Take Responsibility ⭐ 1/5 Stars I am extremely disappointed with Timex and the lack of customer service I have experienced. For a long-established and internationally recognized brand, I expected significantly better. I placed an order on October 3, which did not arrive until October 15. During the extended delivery period, I contacted Timex because the shipment was taking too long and I no longer needed the watch. What should have been a straightforward request to cancel or return an order has turned into an unnecessarily frustrating and time-consuming experience. Rather than receiving meaningful assistance, I have been met with unhelpful AI-generated responses that have done little to resolve the situation. I have specifically requested to communicate with an actual human customer service representative, yet I am still waiting for a satisfactory response. I have repeatedly explained the circumstances and requested a prepaid return shipping label and a FULL refund, including the original shipping charges. I should not be financially penalized for a delayed delivery and a customer service process that has failed to provide a timely resolution. Most recently, I followed up again after receiving no response to my previous email for 21 hours. What concerns me most is not simply the delayed shipment, but the apparent lack of accountability, responsiveness and genuine customer care. Customers should not have to repeatedly chase a company to resolve such a basic issue. Timex, I am asking that someone in management personally review this situation, contact me directly and arrange a prepaid return label and full reimbursement of all charges, including shipping. I would much rather be writing a positive review about how Timex took responsibility and made things right. Unfortunately, my experience so far has seriously undermined my confidence in the brand. I hope Timex will take this opportunity to demonstrate that its customers still matter.

Complete shit show. Ordered through shopify app. Did not ask me for a shipping address, put in the wrong address. I noticed right away. The rest of this story all unfolded within the subsequent 30min. No way to modify or cancel the order through the app. I call Timex customer support, they said they had no way to cancel or modify orders. The nice lady says she will submit a best effort message to the logistics team. All Shopify links lead to "Talk to your merchant". In the end I figured out I should log onto Timex.com instead (even though I did not order through there), and clicked cancel. As if to save face (half-joke), the cancellation email says "sorry canceled you because out of stock". Mission accomplished, at least. I'm just glad the debacle is over. I think all the customer service folks I talked to were nice enough but severely let down by the "system". Is this really acceptable this day in age? I don't really know is it Shopify's fault or Timex's fault. But in the end it is always the merchant's fault, since Shopify serves Timex basically. When I experience something like this, how likely am I to order again? Bad bad bad. There is at least one company who figured out a seamless ecommerce. That is the bar now. They figured this out many many years ago.

Comprei um relógio, no segundo dia atrasou 20 min, ao fim de sete dias parou para sempre. Muito mau

Zero stars. They never shipped my order. The customer service email in the order confirmation email doesn’t work and the form on the website for tracking an order doesn’t work either. There’s no other ways to contact this company. Credit card chargeback time. Seems like they have become a scam business.

Dont buy. They are selling watches that are out of stock. They inform you after you pay. It has been 5 months now. It was a real task to find an email to send any complain and still haven’t spoken to a real person they use robot. The status of the watch on their website is still “under processing” yet they claim they send the watch with DHL. I repeatedly ask for the proof of shipping they provide none. There was never an email for shipping from Their side or DHL…they don't respond they don’t return my money back…

Refuse to refund my order after it was not delivered. Spent over a month sending multiple emails and calls to be told I need to contact DHL as they cannot do anything. Even though they requested me to compete the DHL document and send it to them. NEVER BUYING ANYTHING AGAIN FROM THEM.

Im a little jealous of the people here posting their bad reviews!!!, they all seem to have had some interaction with this odious company!! After some 7 months im still waiting for the promised human contact. THE HILARIOUS PART IS I WANTED TO BUY THEIR PRODUCT !!!!. I complained again and agsin about lack of communication and each time i sent them an email, i would get a response a week or so later via a questionnaire asking for my feedback regarding my interaction with timex !!!!🤣🤣🤣🤣🤣. I GAVE UP AND BOUGHT ANOTHER BRANDS WATCH AFTER READING ABOUT ALL THE ISSUES WITH THE TIMEX BRAND!!!!! I PRESUME PEOPLE KNOW THEIR PRODUCT IS PRIMARILY MADE IN VHINA

Worst Customer service ever. I ordered a watch which should have arrived within 10-12 days. After 1.5 months I still haven't received anyhting. Timex confirmed to me the parcel was delivered, by sending fake picture of the delivery and finally the parcel got lost. Timex just apologize and doesn't propose any solution (send a new product or refund).