TimexReviews of timex.com

Response from TimexOct 25, 2026

Hello, Raghav. We understand your frustration with waiting 12 days after your return was marked as delivered, without a meaningful response from our support team. We also recognize how disappointing it is to receive automated replies that do not address your concerns. Please share your contact information with us so we can review what happened, identify areas for improvement, and help prevent similar experiences for other customers. Thank you for bringing this to our attention.

Response from TimexOct 25, 2026

Hello. Thank you for sharing your experience. We recognize your concerns regarding the delayed $209 refund and the lack of follow-up on your original review. We take feedback like yours seriously, as it helps us identify opportunities to improve our refund process and customer communication. If you’re willing, please share your contact details and order information so we can better understand what happened and use your feedback to help prevent similar issues for other customers.

Response from TimexOct 25, 2026

Hello, Steve. We understand how upsetting this must have been, especially knowing how much your daughter loved her unicorn watch and how hard she worked to earn it through her reading challenges. Having the design wear off after just three weeks, followed by a response that left you feeling passed from one contact to another without empathy or a clear solution, is understandably disappointing. Thank you for bringing this to our attention. If you’re willing, please share your contact details so we can review what happened and help identify ways to prevent similar experiences for other customers.

Response from TimexOct 25, 2026

Hello Ed. It’s wonderful to hear that Timex has continued to earn your trust over the years! We’re delighted that our customer service team provided prompt, honest communication and that your NASA-themed Timex Kids watches arrived sooner than expected. Your kind words mean a great deal to us, and we truly appreciate your continued loyalty and support. Thank you for being a lifelong Timex fan!

Response from TimexOct 25, 2026

Hello, Carol. We appreciate you taking the time to share your feedback. We recognize that your experience fell short of the standards you expected from Timex, from the challenges with your warranty claim to the concerns surrounding the charge to your Visa. We understand how these issues can affect your confidence in our brand. Although this happened in the past, your feedback remains valuable. We will use your comments to help identify areas where our warranty handling, order tracking, and customer communication can be improved. Thank you for bringing these concerns to our attention.

Response from TimexOct 25, 2026

Guten Tag, Michael. wir verstehen, wie ärgerlich es ist, eine Woche auf ein Rücksendeetikett zu warten, ohne eine Rückmeldung zu erhalten. Eine unkomplizierte und zeitnahe Rücksendung sollte selbstverständlich sein, und wir bedauern, dass Ihre Erfahrung nicht Ihren Erwartungen entsprochen hat. Vielen Dank für Ihr Feedback. Es hilft uns, Verzögerungen in unseren Rückgabeprozessen besser zu erkennen und die Kommunikation mit unseren Kunden zu verbessern.

Response from TimexOct 25, 2026

Hello, Eden. We’re sorry to hear that your gift arrived damaged and that the support you received did not provide a satisfactory solution. We understand how disappointing it must have been, especially when you had to make alternative arrangements and travel to return the item. Your feedback highlights the importance of providing more personalized assistance and making the return process as convenient as possible. We appreciate you sharing your experience, as it helps us identify areas where we can improve our customer support and overall shopping experience.

Response from TimexOct 25, 2026

Hello, Adrian. Thank you for sharing your feedback and for choosing the Timex Marlin. We’re glad to hear that you found the ordering and delivery process smooth and appreciate your kind words about the watch’s appearance and our service. We also appreciate your comments about the strap and visibility in bright sunlight. Feedback like yours helps us better understand our customers’ experiences and expectations. Thank you for giving Timex a try, and we hope you still enjoying your watch!