TimexReviews of timex.com

Response from TimexOct 25, 2026

Hello. We’re sorry to hear that your experience with our warranty and repair process has been disappointing. We understand your frustration with the warranty information provided and the complicated shipping arrangements and associated costs involved in having your watch assessed for repair. We appreciate you sharing your concerns and understand how this experience has affected your confidence in Timex. We would welcome the opportunity to review your feedback and better understand your situation. We have requested your contact information so our team can look into this matter further and explore how we may assist you. Kindly provide the requested details at your earliest convenience. Thank you for bringing this to our attention.

Response from TimexOct 25, 2026

Hello, Beth. It means a great deal to us that you’ve chosen Timex for so many decades, and we truly appreciate the loyalty you’ve shown our brand. We understand how disheartening it must be to experience repeated watch issues and then face unexpected repair charges and unanswered questions about your warranty claim. We’d welcome the opportunity to make sure your concerns are properly reviewed. We have requested your contact information so our team can look into your case, clarify what happened, and explore how we may assist you. Kindly provide the requested details at your earliest convenience. Thank you for sharing your experience with us. We value your longstanding connection with Timex and appreciate the opportunity to look into your concerns.

Response from TimexOct 25, 2026

Bonjour, Sandrine. Nous imaginons à quel point cette situation a pu être décevante pour vous : recevoir une montre qui ne fonctionnait pas, la renvoyer dès le jour même, puis rester sans réponse claire quant à son emplacement malgré votre preuve de livraison. Vous avez fait le nécessaire pour retourner l’article rapidement, et nous comprenons combien il peut être frustrant de recevoir une telle information plusieurs semaines plus tard. Nous aimerions sincèrement vous aider à éclaircir cette situation. Nous vous avons demandé vos coordonnées afin que notre équipe puisse examiner votre dossier et vérifier le statut de votre retour. Lorsque vous en aurez la possibilité, nous vous invitons à nous transmettre les informations demandées afin que nous puissions étudier votre situation de plus près. Merci de nous avoir fait part de votre expérience et de nous donner l’occasion d’examiner vos préoccupations. Nous espérons pouvoir vous apporter l’aide que vous méritez.

Response from TimexOct 25, 2026

Hello, Marijn. Thank you for giving Timex a try as your first watch purchase with us. We’re sorry that your experience fell short of what you expected, particularly with the return process. We understand how frustrating it must have been to wait several days for responses, receive a return label with a limited validity period, and then discover that it could not be used at the post office. We value your feedback regarding the delays and difficulties you encountered, and we recognize how important a smooth and timely return process is to our customers. We’d appreciate the opportunity to look into your experience and better understand what happened. We have requested your contact information so our team can review your case and explore how we may assist you. Kindly provide the requested details at your earliest convenience. Thank you for bringing these concerns to our attention. We appreciate the opportunity to learn from your feedback and improve the customer experience.

Response from TimexOct 25, 2026

Hello, Doug. We appreciate you sharing your feedback about your watch. We understand how frustrating it must have been to replace the battery yourself, struggle to secure the watch back, and ultimately end up with cracked glass. We recognize how disappointing it is when a product becomes unusable during what should be a simple maintenance task. Your comments about the battery replacement process and the difficulty of closing the case are valuable to us. We’d welcome the opportunity to learn more about your experience and see how our team may assist you. We have requested your contact information so we can look into your concerns further. Kindly provide the requested details at your earliest convenience. Thank you for bringing this to our attention. We value your feedback and the opportunity to improve your experience with Timex.

Response from TimexOct 25, 2026

Buongiorno, Enrico. Comprendiamo quanto possa essere frustrante attendere settimane per ricevere un rimborso dopo aver effettuato un reso, senza ricevere aggiornamenti chiari o un’assistenza concreta. Sappiamo quanto sia importante ricevere il rimborso tempestivamente e poter contare su un servizio clienti disponibile e attento alle proprie esigenze. Ci dispiace che la tua esperienza ti abbia lasciato questa impressione. Vorremmo avere l’opportunità di approfondire la situazione e capire cosa sia successo con il tuo rimborso. Ti abbiamo richiesto i dati di contatto affinché il nostro team possa esaminare il tuo caso e valutare come assisterti. Ti invitiamo gentilmente a fornirci le informazioni richieste, così da poter svolgere ulteriori verifiche. Grazie per aver condiviso il tuo feedback e per averci dato l’opportunità di esaminare le tue preoccupazioni.

Response from TimexOct 25, 2026

Hello, Ole. A new watch should be ready to wear and enjoy, so we can understand how disappointing it must have been to discover that yours wouldn’t start and then learn that it needed a replacement movement. This is certainly not the experience we want for our customers. We’d appreciate the opportunity to learn more about what happened and look into your concerns. We have requested your contact information so our team can review your case and explore how we may assist you. Please provide the requested details at your earliest convenience so we can investigate further. Thank you for bringing this to our attention. We appreciate the opportunity to review your feedback and improve your experience with Timex.

Response from TimexOct 25, 2026

Hello. We understand how disappointing it can be to see the price of your recently purchased watch drop significantly just days after your purchase. We appreciate you sharing your concerns regarding the price difference and your request for a price adjustment. As the watch was purchased through JustWatches and not directly from our website, we unfortunately do not have control over the pricing or price adjustment policies applied to that purchase. However, we value your feedback and will take your comments into consideration as we continue to look for ways to improve the customer experience. Thank you for taking the time to share your feedback with us. We appreciate your interest in Timex and the opportunity to address your concerns.