TimexReviews of timex.com

Ordered a Timex Women's Explorer Mini Watch on Dec. 14th & paid extra for 2-day shipping. Should have received my watch today. UPS Tracking states it was NEVER given to them for delivery. Contacted Timex Customer Service during their Business Hours. Recording said their "offices are closed." Left call-back number. They called back & assured me they would track down my watch OR give me a refund & e-mail me in 3 to 4 hours. Never received any e-mail. Called back the number of the call-back & recordimg said "this is not a working number." I am VERY sure that the watch was NEVER sent out & they simply pocketed my $68.00 --- I believe this is NOT a valid website OR real company. They just take your money & rip you off. DO NOT ORDER ANYTHING FROM THESE THIEVES OR YOU WILL REGRET IT !!!

Uhr habe ich zurück geschickt, da sie mir nicht gefiel. Warte jetzt schon seit drei Monaten auf mein Geld. Telefonnummer funktioniert nicht. Habe alle E-Mail Adressen angeschrieben die ich finden konnte. Habe nie eine Antwort erhalten.

Customer service is not available or simply does not exist. Like all other reviews, Timex is silent. If you want to return something, they refer to the return label that would be in the box. There is no return label in the box. For all European customers; submit a complaint to ECC (European Customer Center). I just did. Is the only way to hopefully get something done.

Bought the watch on timex.eu, it got delivered, but still I decided to send it back. It was just not for me. Unfortunately, no return voucher was included in the package and many mails have been left unanswered. The 'phone number' on their website leads to nowhere. I have the right to return this watch, but I just... can't. Don't know where it should go or what the procedure is. This is a horrible company and their customer service is just non-existent. Don't buy directly from them, ever, ever ever. (Seriously. Avoid them at all costs.)

I bought a Timex watch new from Amazon as a gift for my wife. It required 'winding' from the day she got it. It would run down quickly and finally I said I would return it. I was just short of the return window. Disappointing, but I then contacted Timex itself on warranty coverage. Despite sending all the information requested, including photos of the watch, and several further inquiries on status of getting something done to get it fixed or replaced, they haven't done SQUAT. NOTHING. ZIP. NADA. So now TIMEX has sold a watch, we've got a shiny worthless trinket, and they've got our money. NEVER, NEVER, NEVER, BUY A TIMEX.

The customer service is appalling and nonexistent. After TWO of my Timex watches glass broke without any major shock or damage, I wanted to look into my repair options. I have tried so far: 1. Calling their customer service number (call does not go through) 2. Emailing them on their customer service email (no response) 3. Reaching out to them on twitter (no response) Absolutely horrible service. Truly disappointed. Even though I like Timex watches, will not be buying one again.

Very pleased with repair work performed by Timex repair facility. Only negative is that sometimes long response time when calling for update.

I agree with other people who have left bad reviews here. Do not buy at timex I am currently £145 out of pocket. they did send me the watch that I ordered but tried to cancel within an hour of ordering to no avail. They then told me that a return label would be included with the parcel when I received it so I could return the watch, but guess what no label. The watch looks cheap and badly made. They answer my emails with more questions and then silence. The phone number they give is based in the US and is constantly closed The returns link they give for Royal mail does not work.leaving me currently unable to do anything but keep the cheap looking watch that they sent, no address either. I am sure that any good reviews that are posted here are fake just as the site appears to be.