TimexReviews of timex.com

I ordered a watch from their website on 10/9/22, paid for update ground shipping, & got a email confirmation that also stated I would be notified when it's dispatched. I emailed their customer service on 10/11/22 since I hadn't received any notification. Since I didn't receive a reply on the following dayI tried calling their customer service, which the automated system didn't work, i.e., asked to press 1 for English but didn't recognize the reply. So after pressing 1, 10 times I pressed 0 which sent me to customer service hold, which I held for 15 minutes, then ended the call. I paid for 3-5 day delivery but if I knew it was going to take longer I could have ordered the same watch from Amazon for $15 less but with a 10-15 day delivery.

Mirroring the majority of the messages on here Timex customer service is non existent. I have tried twice and still no response. My watch has a misalignment at the 12 o'clock mark and wanted to contact their customer service about this. Sadly it shows they are now producing watches that are not being quality controlled and ignoring customers. I have other timex watches from the past but don't think I will buy anymore and cannot recommend. Make your own decision but just be wary. **** Following on from this review Timex messaged to say their customer service representative would be in touch......Nearly 3 weeks on and no one has been in contact! Their customer care is dreadful. Sad to say I will never buy from Timex again****

I tried to order a few watches in Timex.EU. With my accepted creditcard I got the message "Your order could not be submitted. Please review your payment settings and try again. Thank you for your patience!". I tried with 2 other creditcards, but still the same message. Contacting customer service didn't work. Phonenumber is not in usage and I never got any replies on my e-mails I've sendet.

Worst customer service ever very rude person behind calls. For repair they only have one person that dealing with it and when he’s in holiday he takes the watches with him which it’s completely wrong. I m very disappointed in not having a watch FOR holiday as they take longer to repair it as lack of personnel. AVOI AVOID AVOID AT ALL COST

I received broken watch, reported an issue on second day. They refused to replace as I dont have the box. I bought a watch not the box. They stopped replaying fonemails. Disgusting customer service.

I've owned quite a few Timex watches since the 1970s and I've never had a single problem. I purchased a Timex watch on Wednesday 10-1-20 from a department store. It has the steel wristband which you stretch out and put over your hand when you put the watch on your wrist. On Saturday 6-18-22, if you do the math having worn the watch 5 days a week for that period of time and not wearing it on the weekends I've probably put this watch on and take it off my wrist a total of about 800 to 840 times. On this particular date when I went to take the watch off the part of the strap near the top of the watch itself broke on one side. I waited until today, Monday 6-20 - 22 and I phoned Timex to explain the situation. A gentleman called Migelle (sp) answered in customer service and to cut a long story short after I explained all the above to him, he sent me a 15% email coupon if I bought a Timex watch strap! Let me get this straight your poor workmanship has failed, and I've got to buy another watch strap. What a spit in the face. If I was Timex I'd have said, "We're so sorry for the trouble and thank you for having faith in our products for so many years. We'll send you out a new watch strap. I've nothing further to say. I think this company's poor response to a customer who's been with them for almost half a century says it all!

The website doesnt work. Two orders I have tried to palce they charged me and i received a message saying "Your order could not be submitted. Please review your payment settings and try again. Thank you for your patience!". When I tried to contact customer support it doesnt work.

Ich habe eine Timex Uhr bei Timex.eu gekauft; die teuerste, die sie im Sortiment haben. Unglücklicherweise funktionieren nicht alle Features und ich habe daher eine Reklamation an die angegebene Kundenservice-Email custserv[at]timex.com geschickt, die offenbar in den USA sitzt. Die Antwort kam schnell: Bitte wenden Sie sich an unser europäisches Team unter der deutschen Email-Adresse kundenservice[at]timex.com. Von dort kam nix. Nach einer Woche habe ich meine Reklamation erneut geschrieben; diesmal an beide: Wieder Antwort aus Amerika: Die Europäer melden sich innerhalb von 48 Stunden. Nach 60 Stunden - natürlich ohne, dass ich von Timex Europe gehört hätte - habe ich nun wieder an beide geschrieben und nochmal nachdrücklich eine Response eingefordert. Es wird darauf hinauslaufen, den Rechtsanwalt einzuschalten. Ich rate dringend davon ab, hier zu bestellen.