TimexReviews of timex.com

Like most of the other one star reviews, customer service is non-existent for UK customers with restrictive return policies, no phone number for customer service and no replies to multiple emails. A company like this should be banned from the UK market.

Bought a watch as a Christmas present 2021 for my Granddaughter in the UK, chose a Timex because as a young girl I had one that was marvellous. I know in these days of technology many pre teens have smart watches, but she wanted, what she calls 'a proper watch', it broke within 3 months. I have been trying ever since to get customer services to no avail. There isn't even a UK number to call, I have repeatedly called the USA on the number given to me. The only answer I get is 'no routes found' (whatever the hell that means), NEVER again would I buy from Timex, nor would I recommend anyone buy one.

I placed an order December 7th, 2022 with the website stating 1-2 day processing & 7-10 day shipping but that it would arrive by Christmas. On December 19th the website stated that the order was still processing so I called in & the customer service rep stated the watch I ordered was a custom watch so it takes 2-3 weeks processing but it should be shipped that week. No where on the watches page did it say the watch was a custom build (Womens Ohio State Weekender Watch). On December 27th I got an email from Timex asking me how I liked the watch & to give it a review, so even Timex knew that I should have had it by that point. On January 7th, 2023 I sent an email to Timex because their customer service chats time out after 30 seconds & nobody was picking up the phones. It’s now January 14th - website won’t give me an option for refund or to not charge me for it because the order is still processing, at this point I don’t even think I’ll hear anything by Christmas 2023. 1-2 day processing has turned into 38 days & counting with no explanation. The watch was very nice online but I’m not sure it’s worth this hassle.

I have had two times watches break in the last year. Both had the same problem. The reset button in upper left corner will not allow you to change the time Terrible watches

Don't buy a watch threw this company they have GUILDLINES ON REVIEWS..WHEN YOU CALL THE COMPANY YOU CAN NOT GET AN AGENT.I TRIED FOR 30DAYS.I AM STUCK WITH THE WATCH BECAUSE I CAN NOT RETURN IT

Terrible customer service. Ordered a watch on 12.06.22. Never rec'd it but they sure did take my money $200. Tried calling and rec'd recording to call during business hours which I did multiple times. Tried using the Chat feature and it timed out after 30 seconds. Called many more times and nothing. Finally left my number for a call back that day. It came 4 days later and I missed the call. Tried that # and it's no longer in service. What a terrible company! Wish I could give it negative stars. Garbage company.

I bought a Timex watch via their website, and it arrived promptly. Within 24 hours I realised the watch was faulty so tried calling their Customer Service number on their website. It rang multiple times over 2 days but nobody ever answered. I then emailed them to receive an automated response saying they would reply within 1 business day. Still no response....I then called another number and eventually got through. The Christmas themed watch was a present to be worn through December, and I explained how embarrassing this was, and there wasnt much left of December for them to wear it! I was told to send it back and they would inspect it and send me back a replacement watch if they found it faulty. I asked if there was a complaints department, to be told there wasnt!!! I then had to pay for packaging to send it back (costing me money), and had to then chase them up. After a week I received a new watch, and after it having been worn (very carefully) the leather strap broke. I give up!!! Seriously feel ripped off and would NEVER BUY ANOTHER TIMEX WATCH! Poor customer service, poor product, no serious apology, and no further avenues of complaint. So here I am letting you know on Trustpilot.

Uhr kaputt - Wasserschaden. Geld nie zurückbekommen. Keine Antworten per Mail. Kompletter Betrügerverein.