TimexReviews of timex.com

12/00 indicator on watch is mounted with the bottom pointed to the left. You can see the white template beneath it. Appalling quality control.

Montre commandée, jamais expédiée. Pas de réponse du support.

Made an order. Let down repeatedly by courier who gave three hours notice before arriving, didn't ring bell, left no note of having been. There is no way to call Timex from the UK to report this: the line goes dead. UK customer service is responded to from the US, ignoring problems, taking up to a week to reply, no chance of an explanation or apology. Nearly £200 I don't seem to be getting back, no explanation, nothing. Genuinely shocked.

I have a T2N720 that has a special way of connecting the watch band. It uses what they call, fixation screws. I went to change bands but one of the screws heads broke off so I need a new pin and screw. Unfortunately Timex will not send or sell this pin for the band without me returning the watch too them and purchasing there band which I don't want. There are no after market pins available. Do not buy anything from Timex or you might find yourself out in the cold and without your watch.

A lot of negative reviews here but I'm a big fan of these watches.

I'm shocked. As a UK buyer, there is no customer service, they have taken the funds three times but it is sitting pending so my bank will not do anything for 31 days which is crazy. The TIMEX customer service number provided does not connect and nobody responds to emails. Avoid, it is scary that such a big company operates this way.

Au vu des commentaires négatifs, je vais partager ma bonne expérience avec le site pour rassurer. J’ai passé ma commande mercredi d’une Q Chronograph (pour laquelle je me suis inscrit sur une wishlist), je reçois un mail de confirmation quelques minutes plus tard. C’est seulement après 24h que je reçois une confirmation d’expédition de « Default » avec un lien pour les suivis DHL (mais aucune réf ou commentaire pour confirmer le lien avec mon achat sur le site de Timex, point à améliorer de leur côté). 48h après le paiement je reçois un nouveau mail de confirmation de l’expédition, cette fois ci un second mail de Timex a été envoyé pour confirmer. Commende passée mercredi, je reçois le colis lundi. Montre conforme, pour moi tout c’est bien passé 😊

Similar to other reviews, I wanted to return an order, I didn’t receive a return label with my original order and had to email multiple times to get one. I returned my order back in November, and can see the item was successfully returned by tracking the waybill but have yet to receive a refund. Again I’ve chased multiple times but have not received my refund.