TicketWeb USReviews of ticketweb.com

Save yourself a headache and try to purchase at the venue box office if you can. Help is non-existent, when you attempt to email, it causes a security warning because ticketweb's certificates have not been updated. Their website absolutely sucks and doesn't appear to have any regular maintenance.

Horrible system with horrible customer service. I tried getting tickets for a show and the venue only accepts this website for reservations. My card was declined by their website. Initially, I thought maybe I made a mistake or had insufficient funds. I reviewed my account and apparently, it was only their website that declined my purchase, I was actually charged on my account. I tried several other times with the same card and other cards including a debit card. Again and again the same message declined. On my back account I was charged then reimbursed. No phone number for assistance, only way to reach out to them is by email. I received a very inaccurate response stating that my account country was different from my billing information.

Misleading and a rip off. The website for the band states that the Meet and Greet Package includes a GA ticket to the event. If you look at other websites the $100 fee includes the ticket and the full package. TicketWeb wants to make you purchase a GA ticket to be able to add the M&G package. They told me the reason it's advertised as the M&G ticket includes the GA ticket is due to you having to purchase the GA ticket before you're allowed to get the package. No other website is doing this to their customers, only TicketWeb. Deceitful marketing.

Went to an event to find my will call tix was non-existent. Yup - total scam. How do these things continue to happen? I'm so hating the way our world has forced us to use this way of getting things done then it turns on us. This is a perfect example. The place acted like it was no big deal too - happens alot because of people that use their talents to do such things - such a shame.

Bought tickets weeks ago. I have a receipt but no tickets weeks later and no one has replied to any emails. SCAMMERS

They never sent me a ticket and have no number I can call. They don't reply to their email. They literally stole my money and there's no way to contact them.

I ordered my tickets about two weeks ago and they keep telling me that there is a hold on my tickets a week prior to the concert. Well, it is a week prior to my concert and now they are telling me that there is a hold on my tickets three days before the concert and after seeing all the reviews I’m really scared that they screwed me over.

I purchased tickets through TicketWeb but was never sent the tickets. I called but received no answer so ended up emailing back and forth several times. They say that they have no record of the purchase so I sent them a screenshot of my credit card statement. Then they said all sales are final. So they said there’s no record of a sale, yet they charged my card, never sent me the tickets, and will not refund my money. Horrible customer service. There’s no option for zero stars otherwise that’s what I would give them. Scam artist company.