TicketWeb USReviews of ticketweb.com

bought $203.68 worth of tickets from TW. venue said tickets are fraudulent, were already scanned under my name, which of course is impossible. TW didnt care. phone # doesnt work. i emailed- they finally called, and said they dont have a phone # (?). then they said its final, nothing they can do to fix their own fraud. then they said theyd escalate to a supervisor- they did. he said sorry sales are final. i said that can't be- obviously. he said ok ill escalate it to a manager, and he's not a manager- they're different roles. then TW responds via email stating that it's final, without escalating to a manager. so, not only is there no service, no rectification, no refund, no explanation, no resolution, it's COMPLETE FRAUD. avoid at all costs.

Make sure you know that your husband who is a firefighter doesn’t get mandated and you didn’t know, because you’re suppose to know the future and you reach out. You contact them 4 hours past the purchase and still can’t get a refund. Make sure you have your senses on so you what is planned before you know it is even a thing. God forbid my husband, who works for our community, gets forced to work. It is already disappointing he works on our anniversary and then to top it off nothing done for a refund… 4 hours later.

terrible customer service. If they cancel the event it will take months to get a refund without notification about the refund and if you make a mistake and ask for the cancelation, without explanation, they will deny. $$$ is what this business is, nothing else....

Customer service is very unresponsive. I inputted a discount code which was suppose to make my 2 tickets $5EA. I am unsure what happened but, my code did not go through so I got charged $30EA. Ended up paying almost 6 times the amount I had originally had planned. So, I of course went to their customer service team and they told me that they brought this issue with Irvine Improv but, they could not guarantee my refund. I was told I would hear back from them but, I didn’t get a email back so, I emailed asking what I needed to do because I thought customer service forgot. Still nothing before the event so, I went to the event and emailed customer service again and said if I could at least get some sort of compensation. Still no response…. I would have been fine with accepting that I would have gotten nothing but the fact I was ignored and customer service does not get to their emails in a timely matter is frustrating. I wouldn’t recommend using this service. If you run into technical issues you can forget that it will be solved in a timely manner.

Their website failed to process the credit card, after 20 min over the phone they gave me no other option. There are no locations to purchase the ticket in person. DO NOT RECOMMEND and this is also a case of exclusion not only terrible customer service

We mistakenly bought tickets for the wrong date. We immediately tried to change them, and were told they were not exchangeable or refundable. Then we realized that we could have bought our tickets on the REAL website for San Jose Improv for HALF the price. The show ended up getting rescheduled because the artist was sick. They issued the ticket for the new date, but the new date was still not good for us. And they still would not refund us our tickets. Our credit card (Chase) agreed to re-imburse us. This company practices highway robbery. I'm glad that the Justice Department is suing Live Nation/Ticketmaster (owners of TicketWeb) for monopolistic practices.

My mother purchased me four tickets to see Steven Ho this Friday, July 19 for my birthday. My friends and I took my 18-year-old sister, and apparently, this show was for 21 and over; the problem was that there was no disclaimer stating this information on the actual paper tickets; if there had been a disclaimer on the tickets, I would not have invited her to the venue. At the door, they asked for ID, and when they realized that one of us was underage, they told us we couldn't enter due to the age limit. They directed us to the window and had the attendant assist us with a refund. The attendant did her thing on the computer and said that it would post in a few days, They did not give us an option to stay and send away. I came home and emailed TicketWed to ensure the request was in place. They are now denying refunds, stating that all their disclaimer was placed on the website, even though nothing is on the paper tickets. I find this very upsetting because I lost $400 due to the misinformation on their tickets and what I was told at the venue. I could have sold my tickets to those outside who wanted to purchase tickets. This company is shady and does not care about customer satisfaction. My family and friends are warned about purchasing from this website. So please beware of them. They will take your money and run with it. They can make exceptions and make their customers happy, but in this case, they are choosing to play dumb!

I booked some tickets recently and then realized I needed to make some changes. I got a response in less than 24 hours to repurchase and send the new confirmation number for a full refund of the original cost. It was, again, a rapid response with my refund. Perhaps the negative reviews are from a long time ago and they've improved. All I know is my experience was 5 star+ from start to finish.