TicketWeb USReviews of ticketweb.com

Purchases tickets in FEB for a concert in JUNE. 1. Tickets were never sent to me, although a receipt was sent and two notices about the event were sent. 2. I logged into TicketWeb and it said I had no history of purchasing tickets. 3. There is no protocol available that I could find to get a hold of a human to get my tickets. Phones aren't managed after 3:00, emails go unanswered with a notice that there are high volumes of emails (of course - no one can find their tickets). 4. After numerous emails, I was sent my tickets 50 minutes before the concert started, which is nerve racking and ridiculous. Tickets should be sent a MINIMUM of 48 hours prior to the event. I would not do business with this company again, or if I was required to to get the tickets I want, I would set an alarm on my phone to start bugging them 2 weeks prior to the concert to get your actual tickets so you have time to deal with unanswered emails, phones that go unanswered, etc.

I have tried to change the date on two tickets I purchased via email with no response. Very frustrating. Where is a phone number I could call?

1. TicketWeb's Credit Card processing is broken (as of 6/8/2024) and TicketMaster refuses to offer any support, TicketWeb merely offers an email address which has not responded to my emails. 2. TicketWeb (TicketMaster) sold my information without my consent, even AFTER I filled out their "Do not sell or share my info" form This website is a SCAM! DO NOT DO BUSINESS WITH THEM!

I have emailed and emailed regarding getting my tickets for a show on 5/18.. They have not responded what kind of company does't let you call them ?. A scam company, thats who !!!!!

There was an event I was expecting to attend on April 26th and unfortunately, for me, my cousin was assaulted days before the event and I reached out in hopes of cancelling my tickets and receiving a refund to go out of town to tend to my family member. I had bought many tickets before in the past and enjoyed using TicketWeb but they have shown that they clearly don't care about their customers and they will not get back to you about your concerns; even in an emergency. Be aware.

I purchased tickets for an event that turned out to be fraudulent, because the name of the event and poster were stolen from an unaffiliated company. Ticketweb's "no refund" policy also protects scammers.

Card declined multiple times for no reason. Support is useless and acted like I was bothering them for asking them to do their job and help answer my questions. As much as I loathe all of these rip-off ticket sites, I’d rather waste $20 for “fees” than deal with breathtaking incompetence and a sketchy user experience. Venues, please ditch this worthless service.

Bought a ticket to a show, the show was “postponed”. That was 2 months ago, so I emailed their support center and was informed that I cannot receive a refund since the show is still “postponed”.