TicketWeb USReviews of ticketweb.com

If I could rate less than one star I would!!!!!!!’ I just came from a comedy show I thought I was going to enjoy but do to this scam ass website my tickets had already been use! PLEASE DO NOT PURCHASE ANYTHING FROM THIS SITE!!!!!!

Everytime I call them, no one answers & then the busy signal. I didn't buy tix from them & just want to thank everyone for leaving honest reviews about your experiences w/ this company. I hope you all get your $ back.

Ordered tickets to the Improv in Brookfield, WI. They overcharged me with bogus fees an extra $100! The charge went on my credit card immediately, but no email or text or confirmation of my tickets. Called my credit card company to report this scam. They immediately credited back the amount to my credit card and are pursuing an investigation. ALWAYS REMEMBER ANY PURCHASES YOU MAKE ON YOUR CREDIT CARD ARE PROTECTED 😊

Can’t resell tickets I bought on TicketWeb, customer service number goes to a busy signal after one ring. 👎

My partner purchased two tickets for a music gig. The day of the gig he realised he had accidentally deleted the email with the tickets. The phone number just tells you to email and there no instant chat so i emailed. I explained the situation asking for the tickets to be resent but there's a delay of a day or so with with email. So we've purchased more tickets, sent an email explaining the situation and asking for the original lost tickets to be refunded. The answer was No Refund. Which I understand, but these tickets were lost. Not used. Not sold. Not just us changing our mind. Lost. And Ticket Web refuses to refund the cost even though we had to purchased more tickets due to their not having a phone line to contact.

Josel S Ticketweb customer support rep was an absolute legend for resending our tickets when they went to the incorrect email address. Extremely quick response time and very helpful.

If you ever have problems with your event, TicketWeb WILL NOT help you in any way. After purchasing concert tickets, we were informed that the venue changed the date of the show- a new date that doesnt allow us to attend due to previous commitments. Obviously, the change of the show date had nothing to do with action on our end of any kind. After sending multiple emails, I was told that they will not refund the tickets or even exchange them for future credit. It isn't my first issue I've had, but just an example of our frustration. Additionally, in 2020, we didn't even get a refund on tickets to a show that was cancelled due to covid. After 3 strikes, I'm out. Avoid this company if you can.

TicketWeb is the worst ticket pimp on the scene. We have tickets for Paul Rodriguez in Ontario, CA. The Venue is world class on the circuit. Our business itinerary changed due to an error. This is a business visit with an important client. We only needed to move the tickets to the next night. Not cancel, no refund request, just a simple night change. TicketWeb was as unhelpful as they could be, not even trying to understand a simple change. We were treated as if we were trying to get something for nothing. I loath this agent, I will choose a different event in the future if I see TicketWeb is the ticket provider. All friends, family and business partners will also understand just how unaware this company is, so will the venue and the promoting management.