TicketWeb USReviews of ticketweb.com

Customer service is very unresponsive. I inputted a discount code which was suppose to make my 2 tickets $5EA. I am unsure what happened but, my code did not go through so I got charged $30EA. Ended up paying almost 6 times the amount I had originally had planned. So, I of course went to their customer service team and they told me that they brought this issue with Irvine Improv but, they could not guarantee my refund. I was told I would hear back from them but, I didn’t get a email back so, I emailed asking what I needed to do because I thought customer service forgot. Still nothing before the event so, I went to the event and emailed customer service again and said if I could at least get some sort of compensation. Still no response…. I would have been fine with accepting that I would have gotten nothing but the fact I was ignored and customer service does not get to their emails in a timely matter is frustrating. I wouldn’t recommend using this service. If you run into technical issues you can forget that it will be solved in a timely manner.

Ticketweb has really bad customer services. I called and when I asked for a manager, he told me that was no possible because he is working from home. I'm sorry, but it shouldn't mater where you are working from, if I need to speak to a manager then I should be able to speak to a manager. When I called back and really nice lady picked up and was able to answer all my questions, this is the only reason why they are receiving two stars.