TicketWeb USReviews of ticketweb.com

Changed venue locations to a venue miles away and wouldn't honor my refund. Then sent me on a while goose chase when it came to refunds. Will never use again I can promise you that. North Park Obsetvatory did everything they can to make sure I was situated, but Ticketweb didn't give a damn.

Just tried to cancel an event TWO months in advance and they won't give me ANY of my money back. Absolutley REEEEdiculous!!! I will never buy a ticket from these crooks again!!!!!!!

They placed a hold on my credit card for $120.00 but never sent me a confirmation. I never received my tickets and was unable to see the show I'd paid for. I contacted them immediately and they said the hold would be released in 3-5 business days. I contacted them on several occasions via phone and email and the charge remained on my card. I contacted my credit card company who could not dispute the charge because ticketweb.com needed to reverse the charge on their end. They then said because I'd waited so long, it couldn't be reversed. Remember I said I'd emailed and called them several times. Let all your local event venues to use someone else to sell their tickets because these crooks are scamming their customers.

Bought two tickets for a show in Jan. 12 on November 18. Paid extra to have the tickets delivered in physical form to give as a Christmas present and it is now December 6 and the tickets stil haven't shown up. Called customer service and asked if the old tickets could be voided and have new ones sent and was denied because it would be a "hassle" and that's not how their system works. So now I have to call them within 48 hours of the event to even be able to pick up tickets at the box office... seriously? it's a hassle for them so now I have to deal with it---zzzzz. edit: The order was placed with @ticketweb.com in the US not UK udpated to 3 stars: Received the tickets today after 15 business days. Really wish they would ship with tracking info and provide better Customer Service.

I booked 4 tickets to a Thanksgiving Eve party at the Highline Ballroom. When we arrived at the venue the QR code on our tickets (both paper and digital copies) was not able to be scaned by staff on the door, and we were unable to enter without purchasing new tickets. I contacted Ticketweb and whilst they got back to me quickly to say they would look into the issue, I've heard nothing further despite chasing them. I would not recommend using this company.

on January 27,I purchased online tickets to the Grizzly Rose concert held on March 11th. I printed up the two tickets at $14.80 each but forgot to take them with me when I left for the 30 mile drive to the Griz. Upon arrival I told the staff I forgot my tickets and asked if they had a record of my purchase. They had no record and I had to buy two NEW tickets for the Russell Dickerson concert. The staff told me I could call Ticketweb for a refund. So I called and Ticketweb said I could not get a refund since the event had already occurred. I will NEVER use Ticketweb to buy another ticked and recommend no one else use this service until they change their policy for this occurrence. The Grizzly Rose should be provided a list of paid customers so they could verify my purchase.

I purchased tickets in December for my boyfriend. He of course lost them and we didn't realize it until the day of the event (our fault). I called ticketwebs customer service and the representative instead of being sympathetic sng helpful just repeatedly reminded of their policy of not being responsible. She then states I have to await an EMAIL to find out whether or not anything could be done by the event location (Webster hall). I'm STILL waiting for that email. Never got anything! Thankfully I decided to contact Webster hall myself and thanks to LILLYANNE. She was so helpful and reassured me that Webster hall didn't operate as cold hearted as ticket web and that I would be taken care of at will call. Because of HER we were able to enjoy the concert. Thank you! I will never be purchasing from ticket web again.