Richard S.
Unacceptable, unreasonable and terrible service
Bought two tickets for a show in Jan. 12 on November 18. Paid extra to have the tickets delivered in physical form to give as a Christmas present and it is now December 6 and the tickets stil haven't shown up. Called customer service and asked if the old tickets could be voided and have new ones sent and was denied because it would be a "hassle" and that's not how their system works. So now I have to call them within 48 hours of the event to even be able to pick up tickets at the box office... seriously? it's a hassle for them so now I have to deal with it---zzzzz. edit: The order was placed with @ticketweb.com in the US not UK udpated to 3 stars: Received the tickets today after 15 business days. Really wish they would ship with tracking info and provide better Customer Service.