TicketWeb USBringing people together one live event at a time. If you have questions for U.S. customer service, please reach out to [email protected]. For other regions, please contact their service teams.
TicketWeb US (ticketweb.com) has 207 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Events & Venues · Culver City, California
Excellent
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207 approved reviews, newest moderated first
Roder W.
Cancelled a show, and sent e-mail saying to request a refund. Then denied refund saying it was not requested in time, even though timestamped e-mail clearly shows within their window of request. Had to dispute charge with financial institution to get my money back. Go literally anywhere else to get your tickets, these guys are scam artists.
Phil C.
We bought tickets to Novo Amor in Columbus weeks ago and didn’t get any confirmation of our ticket purchase until 7 hours before the Monday night show. That’s totally unacceptable, and we’ll never use TicketWeb again.
Dervla B.
My friend purchased tickets for Hudson Taylor weeks ago and was told a confirmation e-mail would be sent straight away which never came nor did the tickets which he was made aware that they would arrive “promptly”.
Colton U.
This website is a scam. I was trying to purchase tickets to a show, and when I put my card information TicketWeb declined it. Thinking I had made an error, I tried a couple more times. TicketWeb charged me every single time, even though it declined my card, and gave me no ticket.
Response from TicketWeb USMar 12, 2019
Hi Colton - I escalated this with the customer service team. Your card was declined because none of the supplied address information matched the credit card provided. The charges were temporary authorizations which is a standard in bank processing. Since the transaction didn't go through it should be removed within 24 hours.
Michael Witt (.
Gave me tickets to the wrong night of a show. No recourse. Friday night show was sold out. I bought tickets for staurday...arrive at the venue, my tickets are for the Friday show, which was sold out before I bought mine! Obviously a glitch somewhere, but i miss a show for no good reason...
Response from TicketWeb USFeb 20, 2019
Hi Michael - Let's see if I can help. DM us on Twitter @ticketweb or email us [email protected]. If you can provide the venue name, date of the event and the email address you used to order the tickets, I will escalate this issue with the customer service team.
Steph S.
Was not able to attend an event in Boston MA due to a snow storm where we recieved about a foot of snow. The road conditions were horrible, not to mention we were having freezing rain as well. It was just plain not safe to drive. I called to see if I could get a refund on 4 tickets that I spent about $100 on in total and recieved an email a few days later after the event that they could not complete my request because the people that attended the it said they had no trouble getting there. I will not buy tickets from this website again. It is ridiculous that they don’t give out refunds. $100 is a lot of money. Would not recommend buying tickets off this website.
Response from TicketWeb USJan 28, 2019
Hi Steph - Let's see if I can help. DM us on Twitter @ticketweb or email us [email protected]. If you can provide the venue name, date of the event and the email address you used to order the tickets, I will escalate this issue with the customer service team.
Hung P.
We purchased NYE lakeview pass for 4 bars entry with 1 free drink from each bar. Upon arriving to the first club, we were denied a free drink that suppose to come with the ticket. So we moved on to the next club, but we got denied entry to get in. The whole set up was a scam. I have spoken to a lot of people and they have all shared the same experiences. Some even have to buy ticket again at the entry to get in.
Response from TicketWeb USJan 7, 2019
Hi Hung - Let's see if I can help. DM us on Twitter @ticketweb or Message us on Facebook - facebook.com/ticketweb If you can provide the venue name, date of the event and the email address you used to order the tickets, I will escalate this issue with the customer service team.
Adya
$12 in service fees for a $20 ticket to a show? Yeah, right.