TicketWeb USReviews of ticketweb.com

Do not book/purchase tickets with this is site if you can help it. First off they're an offshoot of ticketmaster which should tell you all you need to know about fees and business practices. for my own personal experience I bought tickets (that cost more online than at the door night of) to a show, the venue kicked all of us and the bands out well before the headliner, offering us no explanation aside from "EVERYONE GET THE F__K OUT" being screamed over and over. Once we were outside the venue said something half hearted about a "fire hazard" and that no one was going to be able to play. I contacted ticketweb, ticketweb said there was no fire hazzard so no refund, I contacted them again saying that even if there wasn't a fire hazzard the show was still cancelled. I then got a generic response saying they needed to stick to their policy of all sales are final and that they cannot be of any assistance. super.

This is absolutely unacceptable. I ordered three tickets and was supposed to receive them via email. It’s been three days and I have yet to receive them. I’ve called twice reporting my unreceived tickets.

Posted this on Facebook. This is a sequence of Emails sent in regards to ticket's purchased for an up coming event. It's long, but I would like your opinion. If you're going to respond, please keep it as respectful as you can. I will be responding to TicketWeb again: Disclaimer, I reserve the right when responding to TicketWeb to use all or part of your comments. I may not get my $1 back but I'll at least get 15-30 minutes of somebodies time in responses. And just so you all know, I rechecked my order and I had given them the correct address when ordering. Hello Bradley, This is TicketWeb trying to reach you regarding order MYXWYJY**. I am sorry your tickets have been sent back to us by USPS for an unspecified reason. We have transferred your tickets to the will call window for pick up prior to show. To redeem the tickets you will need to show a valid photo ID, confirmation, and the credit card used to place the order. I apologize for any inconvenience this may have caused. Thank you for choosing TicketWeb. Have a great day! Hi Katrina, Will I be getting a $1 refund that I paid for ticket delivery? Thank you, Brad Lehrer Hello Bradley, Thank you for contacting us at TicketWeb regarding order MYXWYJY**. I am happy to assist! I apologize as we don't refund the USPS fee. If you have any other questions, feel free to contact us by responding to this message or calling 1-866-777-8932. Thank you for choosing TicketWeb. Have a great day! Hi, Well here we are in the situation where it should be the right thing to do is refund the $1. It's a matter of principle. I paid for a service and I did not get that service. I am thoroughly disappointed in your response. I know it's only a dollar, but it is the principal. What if you did this for a hundred people and not send anything out that's $100 in your pocket, kind of reads scam all over it. If it was just one isolated incident I'm sure you would say, "Here Mr. Lehrer, we will put a dollar in with your will call tickets as a refund". I do know that the Postal Service will make Note on any envelopes returned to sender with the reason why it was returned. Possibly wrong address or lack of sufficient funds. They don't return it for any reason. In either case those two reasons would be you're responsibility. So at this point you have a very dissatisfied customer. And I will no longer use your service. And as we both know social media is a great forum and will be used to educate people about your service. Again you're probably saying “only for a dollar”, but it's the principle. Thank you, Brad Lehrer Hi Bradley, Thank you for contacting us at TicketWeb regarding order MYXWYJY**. I am happy to assist! I apologize about the inconvenience at hand. TicketWeb sends the delivery request to USPS in high hopes that it will be fulfilled. I apologize that your tickets were returned to us, please contact your local post office as they may be able to tell you as to why they were not able to deliver your tickets. The $1.00 delivery fee is what the post office (USPS) charges in regards to delivering event tickets. Again, I apologize that you were not able to have physical tickets. As stated in the first email your tickets are going to be held at the box office and you must bring your photo ID and the credit card used for this purchase. If you have any other questions, feel free to contact us by responding to this message or calling 1-866-777-8932. Thank you for choosing TicketWeb. Have a great day! I'm not done yet.

Best to avoid this guys they charge to much offer very little and if anything goes wrong they won’t accept responsibility, I paid for my tickets and yet guess what no tickets were mailed and yet I still get charged for the mailing, never ever again

their website redirected me to tickets to a concert i did not want, and I didn't realize until I had confirmed the purchase and they won't give me a refund for their issue, they didn't have the tickets I wanted in the first place.

Their terrible website makes glitches, and they won’t refund you/your customers for THEIR mistakes. Horrible customer service. Do not use them for your events. Do not buy tickets for events from them.

Crooks. $7 service fee for a $15 show. thats a 50% raise for sending digital data. They abuse their monopol. This wouldn't happen if tickets for the same event were available on multiple platforms.

Just purchased total of 6 ticket to Day out with Thomas ( for april,2018) i wanted the kids to ride Thomas first then Percy since the LOVE Thomas so much and its my son birthday so thought it be so special but when i looked the ticket it was Percy at 9am then Thomas at 10am so i called and explained just to change the timing but they refused, what is the big deal here? I ll never use this service anymore