TicketWeb USReviews of ticketweb.com

I bought ticket to see Kaytranada at the Van Buren a long time ago before Covid-19. Since the date came and past almost a month ago, this ticketing company refuses to give a refund until it is rescheduled. I not longer wish to go to this concert and they will not budge. I am also moving out of state in 2 months so I wouldn't be able to attend even if I had a death with and attended an event with tons of people in close proximity to one another. It is either sacrifice your health and go to the concert or lose the overpriced money that I spent on it. What a shame that they put their customers last! What if a customer has a compromised immune system and can't be exposed to this potential virus? They don't care! They just want your $!

Ticketweb has really bad customer services. I called and when I asked for a manager, he told me that was no possible because he is working from home. I'm sorry, but it shouldn't mater where you are working from, if I need to speak to a manager then I should be able to speak to a manager. When I called back and really nice lady picked up and was able to answer all my questions, this is the only reason why they are receiving two stars.

I had 3 VIP tickets for a show that was canceled due to corona virus. They refuse to refund my money and furthermore, refused to give me contact information to reach a supervisor. They intend to keep our money - are we really going to collectively let this happen?

Bought 4 tickets to see Harlem Globetrotters on March 13th & they cancelled because of COVID-19 which is absolutely understandable. I contacted ticket web for a refund & they informed me that they weren’t giving out refunds at this time.

With the corona virus the concert I was planning on driving across states to attend was cancelled and as I have called to try and get a refund they don't have anyone there taking calls or responding to my emails. This has been a really bad customer experience for me.

I had to cancel my tickets at Cafe Carlyle due to coronavirus. We live in Florida and cannot travel to NYC unfortunately. The representative was rude and couldn’t understand why I needed to cancel. Fortunately the Carlyle was very nice and will email ticketweb to ok a refund.

They are making money out of no-shows and reselling tickets when they know well in advance the customer can not make the show. Bought tickets for Jazz Standard. 48 hours after the transaction, which was 10 days prior the show, I asked to return the tickets, since I could not longer travel to NYC. I explained I lived in another city and that I was returning the tickets we'll in advance of the show date. TicketWeb denied the request. TicketWeb is making me pay for a show I will not attend and they will sell those seats to another person, making twice the profit for the same seats.

Buyer beware! Bought two tickets to see my nephew’s band play in Newport, KY. Show was cancelled due to a dispute between promoter and venue. Tried to get a refund and got no help from Ticket Web who pointed fingers at promoter who vanished. I’ll never buy tickets from this scam again!