TicketWeb USReviews of ticketweb.com

Poor Customer Service I live in Detroit, and purchased tickets to a concert in Chicago 30 days in advance. I was unable to safely travel to the venue due to a massive snowstorm. The band I was seeing is coming to Detroit in April, so I thought it was within reason to exchange my purchased tickets to that event. I called TicketWeb's customer service, and was told a case would be created and escalated to their support team. I was told I would hear back via phone or email within 24 hours. I never received a response, and had to eat the cost of the tickets. I would have appreciated TicketWeb to show me a fair level of customer service for this matter, but unfortunately they don't seem to care. I will no longer use their services.

I ordered a ticket a few weeks ago because they were cheap, and I was a little hesitant and anxious at first because of the reviews I read. My ticket arrived a few days late but they arrived a week before the show. Very satisfied overall.

I’m rating 4 stars for now. As the event isn’t until February . The ticket buying process was easy and smooth. I was able to print the tickets right away no problem. Also received my reciept email right away as well. I was very hesitant after reading all these horrible reviews . So I wanted to make sure I posted about my experience and it was good .

Ticketweb charged me three times for tickets, then the customer service person was extremly rude when I called to have the issue corrected. My money is being held for 3-5 business days now before it's refunded. I will never use ticketweb again. Terrible, rude, total joke of customer service.

just don't send through the tickets! now on a Saturday (as I booked it yesterday) I have to try and phone them to find out where the tickets are - not great service

Ordered tickets a few month ago.E-mail specified to wait up to 3 days before the event for tickets to arrive.They arrived 6 days before the event so I'm very happy.Ticket prices were quite reasonable too xx

Was online at 10am, exact time tickets went on sale for the xx, and they were immediately unavailable. I then purchased a ticket from Craigslist that turned out to be fraudulent (lesson learned) and I called Ticketweb to report the person and they didn't care and said they couldn't do anything about it such as flag his account as a ticket scammer. They don't let true fans buy tickets and don't care when scammers resale their tickets. They have no built in fraud protection for tickets allowing scammers to print off e-tickets as much as they want and sell them to actual fans. Will never ever use ticketweb. Will find another resale site that cares about true fans since fans can never actually buy tickets from the source anymore.

The email tickets never arrived - completely unable to contact them about the event (certainly not in time) - Had to go to the event and buy MORE TICKETS AT THE DOOR!!! This company took my money and you have to POST THEM A LETTER FOR A *POTENTIAL* REFUND - BASICALLY A SCAM COMPANY - DO NOT USE!!!