TicketWeb USReviews of ticketweb.com

Company doesn't care about people situation. Wanted to get a refund or switch my day to go on polar express train ride in phillipsburg due to a family emergency..my husband being rushed to the hospital ( was willing to prove proof), I don't drive so there was no way my son and I to take a 2hr trip from our house to go on train ride. Called the polar express excursion desk, gentlemen was very nice, said he has no problem rescheduling the train ride for a later date but has to call ticketweb since they are the ones the payment went through. Call ticketweb the representative that put the request for a refund or reschedule said there should be a problem with a refund or reschedule. Received an email about 2hrs later from representative Juan/ZRT349, stating I can not get a refund or schedule. There is no refunds or change given. So I lose 126.00...BEWARE DO NOT BOOK WITH THIS COMPANY UNLESS YOU ARE POSTIVE THAT YOU CAN FULFILL THE BOOKING. YOU WILL NEVER GET A REFUND OR RESCHEDULE, EVEN IF YOU DIE.

Bought tickets to a concert and was cancelled due to weather. Almost a year later and still no use for the tickets. Called ticketweb twice now. Nothing but excuses. I probably will never see my refund I'm owed. He said it may be all sales final. Which is bull because it wasn't my fault I can't use them. Will never use them again. Horrible experience.

One star is too good for the Customer service and support I received from Ticketweb. I just attempted to purchase a $42 concert ticket for my son for tonight. When I clicked the button to confirm the order, Ticketweb instantaneously changed the confirmed amount to $109 and charged my credit card this amount that I did not approve. I immediately called Ticketweb. The customer service rep seemed to be chewing food as she spoke to me. She barely audibly told me that there was nothing she could do for me. At my request, she transferred me to her supervisor, Roy. Roy told me it was my fault and refused to admit that the Ticketweb site was faulty. I was scammed by this company and both reps seemed smug when telling me that I was beat out of my money. I told Roy that I'd be filing complaints with the Better Business Bureau and Consumer Affairs. His responses was for me to "go ahead and do that". I urge the public not to deal with this illegitimate company that literally just robbed a child.

TicketWeb is FRADULENT and does not sell real ticket!!!! DO NOT BUY FROM THEM!! I bought tickets to Snoop Dogg in New York and my tickets were canceled. I rang up the venue and they said the event was still happening and so I called up TicketWeb and got confirmation that the event was cancelled 5 times. I asked for clarity whether the actual event was cancelled and Snoop Dogg was not performing or if the TicketWeb tickets were not valid. They informed me the actual event was cancelled – this was lies and false. I would have bought new tickets if I was informed with the correct information. I was skeptical when my friend who bought tickets from another vendor didn’t receive a cancellation email. It turns out the event went ahead and I missed out on the event because of TicketWeb’s fraudulent tickets which were not real in the first place!! I spoke to customer service and spoke to a man named Roy who was extremely rude and unapologetic of the behavior of TicketWeb and unwilling to compensate me for missing out on the concert due to false information and ticket cancellation from TicketWeb!! They DO NOT SELL REAL TICKETS. If you buy from them YOU WILL MISS OUT DUE TO A RANDOM CANCELLATION!! Very unhappy with this vendor and will never engage with them ever again!

Worst concert experience Details: I have been going to concerts for many years and from time to time I have experienced an inconvenience or two. But, what transpired with EVERYTHING involved in the August 16 Zakk Sabbath show was the absolute most appallingly disorganized mess I have ever encountered. I ordered 4 tickets months before the show which were supposed to be delivered by snail mail. As the date of the concert approached I called Ticket Web customer service and was informed that the tickets were being held back by the venue (Warsaw theater) but they would be sent. I called again two weeks out from the show because still NO tickets. Again I was not only informed by Ticket Web customer service that the tickets did not mail out yet BUT they were being sent the beginning of the following week. The Monday before the show when I still had not received my tickets I once again contacted Ticket Web customer service and this time I was told that my tickets had been sent out weeks ago? The representative assured me that my 4 tickets would be available for me at the venue as 'will call'. I was instructed to get to the Warsaw theater an hour before the doors were to open and to have proper identification. I was on line at the destination that was set aside for 'will call' tickets at 7 pm and stood in that same spot for over two hours without seeing the line move. In fact, the more people that I spoke to turned out to be in the same position I was regarding NOT getting their tickets. This entire fiasco was exasperated by the extremely unprofessional handling of this issue by the Warsaw itself. Little information was provided to those of us standing on that line...that hot line. I had two women in tow who needed to use the restroom but there was no option provided to them from the Warsaw because they would not open the freakin doors at the advertised 8 pm time. With no establishment near the venue with a public restroom the girls and I were forced to leave the line which was growing to an unbelievable mass of ticketless people in order to find somewhere they could use a restroom! On foot in an unfamiliar area searching for a place that could accommodate such a thing is not easy but luckily we found a place. After having to go through this a couple of times and not seeing the line move for almost three hours we had had enough of this unpleasant experience. I demand a full refund for my four tickets which I ironically received today in the mail! What a joke!!

Diabolical customer service. Ordered tickets and entered the correct shipping address (in the UK). TicketWeb then dispatch the tickets via USPS and tried to deliver to a UK address in the USA... so obviously USPS "couldn't find the address". TicketWeb are now stipulating that they won't re-ship the tickets to the correct address (which they've had all along, as I entered it during purchase). So they've charged for non-existent shipping. I can no longer attend the event, so follow their links for official ticket re-selling... which link to TicketMaster UK... who don't allow re-selling of TicketWeb tickets. Absolutely useless and totally infuriating.

Bought a ticket for a concert at Bernies Beach Bar in NH. Got to the venue at 10:30 (because I didn't want to see the opener). They oversold tickets to this venue. The venue was literally kicking out random people from the event to make up for their mistake (you can see it on their Yelp page). The line went all the way down the street to get in. I never got into the concert after paying $50 for a ticket. The venue's practices are completely unethical. I reached out to Ticketweb about the issue and they refused to work with me. The fact that Ticketweb can support unethical business practices such as this is outrageous. I basically paid $50 to stand in line. DO NOT PURCHASE TICKETS FROM TICKETWEB THEIR CUSTOMER SERVICE AND POLICIES ARE UNETHICAL.

I have tried to buy tickets multiple times, from multiple computers, using multiple credit cards linked to multiple addresses. My card is declined every time. The first few times I just went to the venue in person and bought tickets but today I wanted a show that was actually in high demand and when my cart timed out, the tickets were gone. I called customer service and the girl said I must have typed my address wrong. I wrote them an email to give them an opportunity to help me but since they have a monopoly on the tickets I want I’m ready to investigate opening a class-action lawsuit.