TicketWeb USReviews of ticketweb.com

This is yet another review on not receiving a refund for a show that had to be cancelled/rescheduled due to the pandemic. The show was scheduled on March 19, 2020. In August I was told I would receive my refund in 30-60 days. I followed up in December and got the reply, "we're waiting on the venue" I reached out to the venue, who then reached back out to Ticketweb and my the reply I received today, a year later, was, "We're still working on individual refunds, we appreciate your patience." She also threw in the fact that the show is now rescheduled for November 20, 2021 "if that makes a difference". This makes me wonder if they have any intentions on refunding my money at all. My advice if you're in my position: Do not give up. Keep trying to get your refund. That is YOUR money. I know it's frustrating and it would be easy to just take the loss, but corporations like this will continue to do business this way if they see they're customers will eventually just roll over. Good luck y'all.

Purchased tickets for Jim Breuer show 4/8/20 - show was postponed until October and ultimately canceled for obvious reasons. Reached out to TicketWeb and the response was they were mailing out. As of 12/13/20 nothing. The TicketWeb support page does not work either. No way to contact them. Out $200 bucks.

Thieves, as everyone has already pointed out. This company apparently has no accountability for paying customers. Took my money a year ago and still have not received tickets, a refund or anything at all for my money. Complete disgrace of a business no one should ever support again. Lots of ticket dealers, these people are thieves.

Bought tickets to see Jim Breuer in Joliet, Illinois. show was in April, postponed to October but eventually cancelled in August. Still no refund. I was told 30-60 days since the announcement of the cancellation. It is long overdue. They were real quick to take my money but not so quick to give it back. Very frustrating.

I bought 2 tickets in December 2019 for a show in April 2020 that was moved to October 2020 that was eventually canceled because of Covid-19 .. on July 16th .. ever since I’ve gotten the email run around about I was refunded but it could take up to 60 business days to process ... still no refund as of today but an email saying check with your bank ?!! What crock of crap is that ??? They got paid as soon as I hit purchase... so a refund should be equally as quick !!! I can’t believe these thieves are alllowed to get away with this crap ....... STIIL !!

TicketWeb is absolute crap. Do not buy through this scam of a service. They will rob you blind.

Do not buy tickets from ticketweb. They refuse to give me a refund for a show that has been postponed since April. They keep telling me I have to wait for them to announce the new date. Well it's been 3 months and they told me there's no time frame for them to announce the new date. Guess they will continue to hold onto my refund for a long as they feel like. Assuming I even get a refund at this point.

I had a lot of things scheduled for this Summer, and every ticket company and venue, including Ticketmaster, agreed to refund for rescheduled events. That is, except Ticketweb. The Maness Brothers show in St. Louis was rescheduled from May to June, and in an email Ticketweb said you could get a refund for the rescheduled show. Since I could still go on the new date, I hung on. But then the show was rescheduled a second time with 16 days notice to July 4th, which I can't attend. I have emailed with two different reps to get a refund. Both reps emailed back quickly and said they are not offering refunds, but when I reply pointing out that they were offering refunds in the previous reschedule email and that they should honor it, neither emailed me back.