TicketWeb USReviews of ticketweb.com

I am with everyone else, they took my money for a concert - and when covid restrictions changed when the concert was going to happen, they have completely shut off all customer communications and now I can't get a refund. The band themselves told me to contact ticketweb. What an absolute mess. They know of this. They know states are implementing new restriction, but they don't want to help customers get their refunds. Their customer support lines are down. They don't respond to emails. Contact us on their site links to a 404? They are a literal scam.

Lady A concert was cancelled (not rescheduled) on Sept 11, 2021 at Whitewater Amphitheatre 4 days before the concert - no reason given - it wasn't COVID because she still did concerts on Sept 9, 10, & 16! Cannot get in touch with TicketWeb - they say there is no phone support anymore & the only way to reach them is by email - which they DO NOT reply! They have nearly $6,000 of mine from buying 2 VIP boxes for a special birthday event & they will not be holding my money until whenever they decide to reschedule in 2022!! TicketWeb will be turned into the TX Attorney General & my lawyer will be handling this! This will ultimately hurt the concert/venue & entertainers when they do things like this & try to avoid their customers! After crying about how much COVID hurt them - they should respect their customers who try to support them! People should take action & demand their money back - think of all the interests they make on everyone's money that they're holding for up to 2 years of time.

No one works here I guess! 😕

I have been reaching out to ticket web multiple times with no response. The phone number listed is not taking calls. I received 1 email from Teri Lord I responded with 2 minutes and still have heard nothing back it has been over 2 weeks. All I need is a refund for tickets on a canceled concert.

If i could give 0 stars I would. I bought tickets and the artist couldn’t show up due to covid so I got an email instructing me on how to get a refund. I’ve emailed them 5 times and still have gotten no answer so I will be contacting my bank about this since I paid for an event I never attending and they refuse to answer any emails since their phone number doesn’t work.

Ticketweb is scammers and they will steal your money!!! They will purposely not answer emails and purposely not refund your money purposely and they will steal from you!!

STAY AWAY! I could give 0 star if I could. They never reply emails or the phone they provide never works. It's impossible to reach customer service of this awful website. I had a concert to go and I got positive for Covid and just wanted to know if I could get a return or exchange for another concert since I can't go. And they simply ignored me. The worst ticket company ever.

It is literally impossible to get customer service for this website. Their phone number has a recorded message saying they don't do phone customer service. They completely ignore any email that you send them. Corporate America at its worst.