TicketWeb USReviews of ticketweb.com

Ticketweb sent out a cancellation and refund policy due to changes in the Covid policy at the venue for a concert. I followed the instructions to a T and they ghosted me for 3 months until I received an email saying that all sales were final. I had to dispute the charge with my credit card company. Do not due business with TicketWeb, you will pay in more ways than one.

Company is absolute garbage they will not return your money they cancel shows they don't answer emails they don't have any phone service it's absolutely horrendous stay far away I'm going to the better Business bureau I've had it

This is a shady company they will not return my money for a canceled show . You can’t get in contact with anyone and this business should shut down and put out of business for stealing people money

DON NOT BUY ANYTHING FROM THIS RIP OFF SITE!! My husband purchased two concert tickets to see Michael Grimm at Darryl's house in upstate NY in Feb. for an Oct 17th Show. We paid for a hotel to stay the weekend and check out the area then go to the concert. The day before we were to leave I checked out Darryl's House only to find they have closed due to Covid. AND I looked at the schedule they has posted for their events and Michael Grimm was not even scheduled for the evening we had tickets for! NO email from anybody that the event was cancelled! We would have driven three hours only to find there was no venue open and no concert! After many emails going back and forth they have now responded with they do NO refunds. They were frauduently selling tickets for a concert that never was scheduled and then keep your money! NEVER PURCHASE ANYTHING FROM THIS COMPANY AND REPORT THEM TO THE BBB!

i had tickets to see larkin poe in albany,ny on 10/19/2021. the show was cancelled due to an illness of the lead singer. the night before the show, i received an email from ticket web telling me the show was cancelled until sometime next year. they give me the option of holding onto tickets are requesting a refund from the point of purchase. i decided to request a refund. i reached out to ticket web asking for a refund. they told me that they do not issue refunds and all sales are final.i was not asking for a refund because i missed the show. it was cancelled by the band. if i keep getting the run around from ticket web, i am going to contact the New York state AG's office. i want my $66 back.

Do not buy tickets from them!!! They charged me $230 for tickets that should of been $81…. For general admission standing. I learned a quick lesson is to go to the box office direct.

no one answers emails or phone calls, save your money

Bought a ticket in Sept 2019 to see Frank Marino. Show was rescheduled twice due to Covid pandemic. Before the tour was to begin (Sept 2021) the artist announced (June 2021) that the tour was cancelled and he was retiring due to health reasons. When I requested a refund, the run around began... they blamed the "event coordinator"/venue for not advising them (even though other Frank Marino shows they had listed on their site indicates "cancelled" and they were now selling tickets for a different event for the venue to be held on the date of the FM show). Suddenly now they say in an email response that their policy is not to issue refunds for cancelled shows (although it says on their website that they will, as does the venue website). FYI- Ticketweb is a division of Ticketmaster, so I am trying to go thru them for resolution. I will never EVER buy a ticket thru them again, even if it means not going to a show.