TicketWeb USBringing people together one live event at a time. If you have questions for U.S. customer service, please reach out to [email protected]. For other regions, please contact their service teams.
TicketWeb US (ticketweb.com) has 207 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Events & Venues · Culver City, California
Excellent
Events & Venues · Culver City, California
Excellent
Events & Venues · Los Alamitos, California
Excellent
Events & Venues · woodland hills, California
Excellent
207 approved reviews, newest moderated first
Christian C.
Leonel and Harvey P helped me with a refund on an event when my family had an unexpected tragedy. Ticket Web has an amazing staff that worked with me through this unforeseen situation that did not allow us to attend an event the night of. I trust Ticketweb and look forward to working with them in the future! You both were amazing help! - Christian
Kevin H.
I ordered tickets for a show, and didnt realize it was a cover band. I emailed TicketWeb immediatley to cancel and refund. They stated they could not give me a refund. Total garbage policy. STAY AWAY FROM THIS COMPANY.
Tia F.
the events are overpriced. i advise finding the event you’re looking for and getting tickets elsewhere. the fact that this place also doesn’t offer refunds or returns is extremely difficult. i wish i could give them 0 stars
cara G.
I purchased tickets for an event tonight at 7:30 PM. It is now 4 PM and I have not received my tickets nor have they replied to my emails. Not sure why venues use them.
Geraldine C.
I will never again knowingly book tickets through this company. There is no phone number and they simply ignore emails. My issue was very simple - I just wanted to see if I could change my booking to a later time on the same day but I received no response despite sending emails days in advance of the event. What sort of company ignores their customers ?
Brandon M.
Got tickets for a show on Friday the night before the show, the next morning (the morning of the show) Got an email they were requiring negative Covid test or proof of vaccination, so I couldn’t go. Now they are saying I can’t get a refund
Jeffrey D.
Had tickets for a show and then COVID happened. Wasn't able to attend the reschedule in April 2021. Was explicitly told to tear tickets, reply with confirmation code in the subject by XXX date. Replied a week earlier and have been trying to get a refund since...despite this whole documented back and forth, they continue to say I can't get a refund. At this point I'm simply following up monthly to remind them they are lying to customers.
Emily C.
This company is a complete scam and should be closed down. I bought tickets to Comedy Cellar in New York and the venue would don't honor our tickets. They said we weren't on the list and would not allow us inside, even though I had PAID AND PRINTED tickets in hand. I tried to get a refund for a show THAT I WAS NOT ABLE TO ATTEND and they cut and paste the same thing: tickets are non-refundable.