TicketWeb USReviews of ticketweb.com

FAKE TICKETS-total SCAM!!!

Fake tickets. Spent $120 per ticket so $240 for a concert which was legit but once tickets were purchased the venue location and even changed for some reason. Turned away at door… such a bad experience. Screw this website do not buy here always buy from venue. Lesson learned….

No phone number to contact when their service did not send me a confirmation, nor e-ticket. I have records of the transaction on my bank account, but they never sent me an email. This is 2023, how the hell can you be this bad?

I was super scared to purchase from Ticketweb due to the large amount of negative reviews. But I still risked it and purchased. I was able to get tickets for a really good price and they worked! Had an AMAZING time at "Ace cafe" for the "Of the trees" event. I recommend this site!!

They sold me a so-called VIP ticket and never informed me that it wasn't actually a ticket. Just an addition to the ticket now. It said this is not your ticket so that makes you believe you have to go to. Will call if they're not actually selling you a ticket number one they should tell you before the sale because all sales are final and number two that asinine warning should have said this is not a ticket as when it says this is not your ticket, it leads you to believe you have one

WEBSITE IS A SCAM redirected me to the wrong tickets and now I can't cancel or exchange. So that's basically theft. Will see if I can get the bank to cancel but unlikely. That was a £45 Christmas present I could barely afford. Now I guess they'll have to go without. Hope you lot are bloody proud of yourselves.

This company goes against its own policies. I purchased three tickets for an event, used a promo code to give a discount of 50%. I was super stoked till I realized after that I was charged full price. I had a few people purchase both before and after and thankfully they did not experience the glitch. I reached out to ticketweb, by email, because all three numbers I could find for customer service would not allow you to speak with anyone, which I think is a horrible way of doing business. I did receive a response the next days declining the adjustment for the system error. They responded that I probably didn't receive the discount because there are only an alloted amount. This statement wasn't the case because the promo is 1. Still available for a few days and 2. I had others in my group purchase after me. 3. Still active for same show, today. I'm not looking for a refund just the discount that I was entitled too. Company policy states,"If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this Site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then we will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this website or other TicketWeb operated system." I was very responsive to the situation and expressed that I am in no way looking for a refund, only an adjustment for the amount that I should have been charged. If a refund was the only option, I am able to repurchase the code is still active. Being that this company is a apart of ticket master I would have expected them to have higher standards and better customer service. I have no issues expressing my experience, as others have, in hopes that this promotes changes within the company and a resolution to these ongoing issues that so many have voiced. It's saddening to see the lack of human compassion, understanding and willingness to help from a company.

There was no event and no staff to facilitate the services that were purchased by the ticketweb. Ticketweb Customber service basically said too bad and would not issue a refund for the services that were paid for and never received.