TicketWeb USReviews of ticketweb.com

My card got charged but I didn’t get any tickets. Customer service is dead

Tried to purchase tickets and it appeared as though I was unsuccessful. I was then surprised to find a charge on my credit card. There was no email confirmation and nothing to support the charge. It’s been 3 days now that I have tried to get someone on the phone and although I’ve been calling during their business hours the recording says that I should call again during business hours. I then sent an email that was responded to telling me they had a confirmation number of purchase and that I needed to refer to the email. I was clear there was no email to refer back to!!! I’m infuriated and don’t want to dispute at the bank in case I actually did get tickets. They charged quite a bit of money and yet no one can provide information or answer a phone. Seems like a scam! Should I report to BBB??

This is totally unacceptable the way this website takes advantage of people. A $30 ticket ends up costing you $125.00 and the sad part is it is General admission. I would not recommend this website for purchasing anything. You can simply go to the Improv or the actual place of business website. Yes, I got hackled but never again and just want others to avoid getting taken advantage of also. Lesson Learn please.

Website sucks

Total Bait & Switch! BEWARE!!!! They sold me tickets which were not the same as advertised initially. They made absolutely 0 effort to resolve issue or accommodate. Notice how they have no page for reviews, I.e. Yelp, Google, etc? Totally shady!

I bought tickets from the website, choose electronic delivery, and got a confirmation email that said tickets would be delivered later. No problem since the event wasn't for a few weeks. However I never got the tickets sent to me and even though I sent a email 48 hours prior to the event, the customer service didn't respond till after my event. I was unable to get those tickets and then they said according to their policy they can't refund me since the event wasn't canceled even after acknowledging they hadn't delivered the tickets. I guess buyer be ware with TicketWeb.

I tried getting tickets for a Tessa violet concert went through the link on the website and after checkout it sent me tickets for a different band at the same location they said they won’t refund or exchange

I accidentally booked tickets for the wrong day while busy at work. They refused to do anything to help. Heartless. Fortunately, the venue let me in with the tix from the previous evening. It didn't cost them anything to do and they weren't jerks like the people at TicketWeb.