The Sauna HeaterReviews of thesaunaheater.com

Got a great product

Honestly this company is the worst. I purchased a sauna heater by the suggestion of TUBPANGA sending me a link of exactly what I needed. It arrived and the installer said it would not fit and I needed another one. This company charges the steepest restocking fee at 850.00! And hundreds more to ship back and they offer no help even though I needed to purchase another one from them. Buyer beware. I am out a lot of money here. Like I said the very worst of all time ever. I had to give a one star but it should minus 10 stars. Or whatever the worst possible is. SEE BELOW THEIR REPLY- Probably all you need to know if in their reply

Very friendly group and gives helpful advice.

The assistance in identifying the appropriate heater and the follow up emails when clarification was needed.

Fantastic Sauna community A+++++

Our Company wanted to order a Huum Hive mini Sauna unit with some extra add ons that were spec'ed out by the architect we were working with. I had several questions about the unit before we could commit and the owner of company called me back and answered every question I had, which honestly was pretty impressive as the other companies I had called basically didn't have any technical answers to anything I was asking. We did go with 'The Sauna Heater' company and the unit was dropped shipped on site. It arrived in a reason time. Not super quick but around the time the company said it would arrive. It was installed in a custom Sauna room but we did have a few issues with installation regarding the tunnel and one of the add on part that was sent was incorrect. The owner once again replied to message within a couple of hours with the answer regarding installation issue. Trust me, when you're onsite and you need an answer to an installation issue, getting a quick decisive response that correct is all I can hope for to keep the job on target. Regarding the incorrect part sent the company quickly checked and responded after I called them and within 24 hours the correct component was shipped and on its way to us with no extra shipping charges, no arguing and had even set up a return label and pick up for the incorrect part to be shipped back. Not everything goes smoothly in life, people make mistakes and companies aren't always perfect but I would always work again with a company that owns their mistakes and even goes out of their way after the sale is done to aid the installation of what they sold. I had a solid experience with them so hopefully next house we built that requires a sauna, I'd be happy to deal through this company again. Thanks again for the service.

Have been on your website multiple times and chatted with your customer service. I have received very good and helpful information which has been reassuring. I do not have friends and family to ask because I am the first I know of who is getting sauna, so your customer service has been very helpful.

Started shopping months ago… Cristian was very helpful during my indecisiveness and followed up regularly. He responded to every single one of my emails, too! That is what ultimately led to my decision to purchase with The Sauna Heater.