Explore Premium Saunas Leading sauna retailer in the USA. Our expertise is in the traditional Finnish saunas, but we also offer options for infrared sauna goers and steam sauna creation. Our educational resources can be found on our Youtube channel which goes by the same name The Sauna Heater. We help people build better saunas!
The Sauna Heater (thesaunaheater.com) has 314 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
thesaunaheater.com
Website
thesaunaheater.com
Category
Wellness & Spa
Location
Middletown, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 48% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Just plain excellent customer service. Called in asking some pretty technical questions about wiring a HUUM heater (necessary AWG size and diagram), and was provided exactly what I needed within minutes. These guys rock.
Response from The Sauna HeaterDec 17, 2024
Thanks a bunch for the kind words! We're thrilled to hear we could help you out with those wiring questions. We're all about making sauna installation as smooth as possible! 💪 Feel free to reach out anytime you need a hand – we're here to help you every step of the way! 😊
TN
Thomas N.
Awesome product and service
When searching for a sauna heater, I appreciated that they offered everything you need in one package. I know having package pricing can induce sticker shock, but ended up saving money when all the components are added up. Especially helpful for the DIY sauna builder.
Response from The Sauna HeaterSep 23, 2024
Thanks, Thomas! Appreciate you supporting us & being a customer. Happy that your sauna is working well, enjoy 🔥
DW
Daniel W.
5 Star service
I communicated with the sauna heater and Veeti for 3 months before placing my order. He was able to answer all my technical questions and didn’t push me to purchase.
Response from The Sauna HeaterSep 23, 2024
Thanks Daniel! Appreciate the support, and hope that your sauna is hot and ready 🔥
HI
Higgins
Heater finally working / too many rocks / left in rain
As of now my heater isn't working. It was dropped off in a rainstorm and the boxes were soaked. There isn't power going to the control unit, but a replacement is on it's way from Huum. The number of rocks that came with the package was over 1 box too much and now I have a pile of rocks that I have no use for. They aren't cheap so that was just a waste of money. Overall not a great experience so far, but I hope my electrician can get the heater working after the new control panel comes in and that should make me happy.
Update: new control panel unit came in the sauna is working great now.
Response from The Sauna HeaterSep 23, 2024
Hey Cory,
Firstly, we're sorry to hear about your negative experience with the delivery that has caused your control to break. We have been in contact with you earlier, and I can see that as you stated new parts have been sent out and everything is getting handled as it should.
You had a pre-scheduled delivery with TForce that has been signed off by you. It seems like there has been a massive rainstorm at the time of the delivery, which has caused the packages to soak during the drop-off. Luckily these sauna heaters are made to operate with water, so not all parts have been damaged. It seems like the control panel got damaged because of the rainstorm & we have sent you a new one as you stated.
When it comes to rocks, you have ordered the exact amount of rocks (4 boxes or 133lbs) that this heater requires to operate. We have contacted you to see where the problem might be with these rocks, so we can figure out whether we accidentally sent more than you ordered and paid for, or what the situation is with the rocks.
Again, we're sorry about your negative initial experience & are working with you to make sure your sauna is up and running in no time.
CU
customer
Excellent service and prices.
Very pleased with my experience. I was somewhat skeptical given that the heater package I was interested in was the lowest price I could find, and shipping was included, but I took the chance. Very happy I did. Item was shipped rapidly, well packed, arrived in perfect condition, and it works outstanding. I would certainly certainly shop with them again, and I have recommended them to a friend who was interested in purchasing a replacement heater.
Response from The Sauna HeaterSep 22, 2024
Thank you for the compliments, we truly appreciate them! Happy to hear everything is working well. Sauna equipment we sell has been tested by our founding team, so every piece of equipment available at our store is high-quality stuff 🔥
SH
Sheila
Fabulous service and tech help!
The customer service and technical assistance that I received from The Sauna Heater team members was fantastic!
Response from The Sauna HeaterSep 22, 2024
Thank you for your continued support, Sheila! Enjoy your HUUM wood burning sauna heater ❤️
BK
Brad K.
Small damage …
I love the heater and everything that came with it but the heat shield and the top heat shield were both damaged a little, but nobody will ever see it so I used it anyway, but the heater works great!
Response from The Sauna HeaterSep 22, 2024
Hey Brad! Thank you for the compliments, appreciate it ❤️ sorry to hear the heat shield for the top of the HUUM Drop was damaged, we were not aware of that. We always replace damaged parts since shipping is fully insured, but if no one sees it and it's a minor scratch not affecting functionality, we're happy that you got it up and running with no problems🔥
BR
Brett R.
By sending me a replacement part…
By sending me a replacement part instead of having me jump through 100 hoops and keep my customer waiting...
Response from The Sauna HeaterAug 25, 2024
Hello Brett! We did send you a new electrical unit as soon as possible. We were able to answer your original technical concern in 49 minutes and get the replacement part out in 3 business days after having all materials together.
Sometimes we need a few pictures before sending out new stuff as we did here, we're sorry about that we know it is inconvenient. The pictures and details ensure that we can file a warranty claim for defective units and get new ones from manufacturers. They also ensure that we send the correct parts for your system, and you don't need to install something and then come to a conclusion that the issue was not in the part originally requested.
We understand it's frustrating when things don't always work as they should, and that's why we're always available to help and resolve technical issues as quickly as possible.
Don't hesitate to reach out to us by phone & email whenever you need us.
Best,
Veeti
Founder
thesaunaheater.com
