The Sauna Heater Reviews | Read Customer Reviews of thesaunaheater.com

The Sauna Heater Reviews | Read Customer Reviews of thesaunaheater.com

The Sauna Heater reviews

314 approved reviews, newest moderated first

Sanford P.
Dec 17, 2025
shipping terrible
shipping terrible. used a vendor who doesnt ship to my area. missed 2 construction windows already. Following up - changed to 4 start from 2. customer service refunded shipping fee which was very fair and were very cooperative in email.
Response from The Sauna HeaterDec 19, 2025
Hi Sanford, Thank you for taking the time to share your experience. I’m truly sorry for the frustration caused by the delivery and the impact it had on your construction schedule. We understand how disruptive missed delivery windows can be, especially when contractors are involved. Your order shipped via LTL freight, which operates differently than parcel carriers and can involve limited delivery days in certain regions. That said, your feedback is important and is being taken seriously as we continue to evaluate and improve our freight partners and customer communication around delivery expectations. We did issue a refund for your door’s shipping fee as a gesture of goodwill, and we remain available if there’s anything further we can do to support you moving forward. Thank you again for the honest feedback. Roger @ The Sauna Heater
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Paul D.
Dec 16, 2025
one of the best experiences i have had…
one of the best experiences i have had in terms of customer service, seamless so far with messaging/updates in reference to order status/delivery
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Randy R.
Dec 15, 2025
Comforable purchase
On line questions were responded to quickly. The videos answered all the questions I had, & more! Their responses made me feel comfortable enough to purchase a heater, which can be questionable when doing so online. Thank you for giving me the confidence to do so.
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Shawn
Dec 15, 2025
I would refer a friend
They are quick to answer questions. Very helpful with information. The only "issue" was being able to track the packages as they were posted as one even thought there were five packages. This might be a FedEx issue and not Sauna Heater.
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Tony M.
Dec 14, 2025
very happy with this company very professional thanks a lot i see you soon
thanks im very happy ,very professional thanks
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Jerome T.
Dec 13, 2025
I purchased a Huum Hive Flow stove with…
I purchased a Huum Hive Flow stove with the through wall chimney on a Black Friday sale. Pleased with the price and now that I’m excited about building my sauna I have come to the conclusion that I will only use the resources of the Sauna heater. The sauna space is a mixture of confusing and often inaccurate information. I am excited to get started!
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Hannah N.
Dec 12, 2025
Superior customer service and excellent…
Superior customer service and excellent competent advice!
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Shane B.
Dec 10, 2025
AWESOME!!!
Every time I call your helpline, I receive great information from all whom I have spoken with. The people that have helped me have been very knowledgeable, kind,friendly, and very helpful with some new ideas.
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