The RTA StoreReviews of thertastore.com

Christine Centamore is the best sales person I have dealt with. Ever. She is very responsive, and exceeds expectations on timelines. Thank you Christine -Luci

Cabinets were not the color that I wanted. Was mislead by the designer. My emails went unanswered by the company. Very unprofessional.

Costumer service

I have used this company for several years as a contractor and probably spent well over 100k. Drawings of cabinet layouts sucked. You totally changed design versions. The only view of the layout was aerial. No front facing elevations with any measurements you can actually read. Can't read any cabinet sizes when installing stacked upper cabinets, all measurements are a blur because they were overlapping eachother. Designer wouldn't actually add missing cabinets, trim or accessories to the cart, only make note of it missing on the horrible version of a layout. Had to pay additional delivery fees for missing items. Every ready to assemble cabinet box was short on corner clips for proper assembly. Not sure what change you decided to make but you should go back to your old ways.

My wife and I were looking at updating our kitchen with new cabinets (long time coming) and I didn't want to go through a cabinet company to install the cabinets, but rather do it myself, as I knew it would be very expensive. I'm pretty good with measurements and all, and have done a couple things at home. I came across RTA Cabinets. To make a long story short, I needed assistance. I had all my measurements of my kitchen cabinets mapped out on paper, but needed someone to bring it to fruition. I reached out to RTA for assistance, and I got Kathyrn Haynes, Sales Associate. She provided me with a physical drawing with measurements and later a 2D and 3D model, so I can envision what my kitchen cabinets would look like. I was impressed. She assisted me throughout the entire process: from beginning to the end, making sure the measurements were correct and what I wanted, and gave me much needed advice. We went over everything several times, confirming the final outcome, including accessories for the cabinets and drawers. Her assistance and advice were invaluable. I couldn't have done it without her. She was kind, friendly and professional and very patient with me, as I went through several changes. Her customer service went far and beyond. Because of her, my wife and I will have the kitchen of our dreams, finally after 40 years plus. I definitely will recommend RTA to friends and neighbors. Thank you again, Kathryn. RTA is happy to have you. You are an awesome asset to them. I give Kathryn Haynes a 10 Plus, Sincerely and appreciatively, Thomas Morse

The options were excellent. My designer was friendly and very helpful. The delivery was exceptional and the cabinets were all undamaged and high quality.

Michelle my account manager is on top of her game. She does a great job and very helpful

I rarely leave 1-star reviews, but this has been one of the most frustrating purchasing experiences I’ve ever had. The RTA Store may not manufacture these cabinets, but they are the company that markets, sells, and stands behind the product. They chose the warehouse and fulfillment partner, accepted my payment, and represented that they could successfully deliver my order. That makes them accountable for the overall customer experience. My kitchen remodel has been delayed for weeks because of repeated warehouse mistakes, backorders, missing parts, incorrect shipments, and damaged replacement pieces. Every time one issue was corrected, another surfaced. The final straw was receiving replacement trim pieces shipped in a tube with virtually no protective packaging, resulting in scratched parts that now have to be replaced yet again. I do want to recognize Cristina in Claims. She was professional, responsive, and genuinely tried to help throughout this process. Unfortunately, she was repeatedly put in the position of apologizing for failures that originated elsewhere in the company and its fulfillment process. A kitchen remodel is one of the largest investments many homeowners make. Customers should not have to spend weeks chasing missing components, waiting on replacements, inspecting damaged shipments, and constantly following up just to receive the order they paid for. The cabinets themselves may be a quality product, but that doesn’t excuse the repeated failures in fulfillment, quality control, packaging, and vendor oversight. If The RTA Store chooses to represent and sell these products, they also need to ensure their suppliers and warehouse partners meet the standards their customers expect. I cannot recommend The RTA Store based on my experience. I hope they take ownership of these systemic issues and make meaningful improvements, because no customer should have to endure the delays, frustration, and inconvenience that my project has experienced.