Your feline friend's cheerful sidekick! Dedicated to creating a stress-free, happy environment for pets everywhere. We're here to keep tails high and whiskers twitching with joy!
TherapetMD (therapetmd.com) has 3,136 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
therapetmd.com
Website
therapetmd.com
Category
Pet Stores
Location
Sheridan, Wyoming
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 19% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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worthless!! I wish I could give 0 star.I ordered from them about 20 days ago and never got my product.
Response from TherapetMDNov 29, 2024
Hi Nagela,
We’re truly sorry to hear about your frustration and disappointment. This is not the experience we want for our customers, and we deeply regret any inconvenience caused by the delay in receiving your order.
I wanted to let you know that one of our customer support team members has already investigated your issue and sent you an update via email. Please check your inbox (and possibly your spam/junk folder) for our response. If you have any further questions or concerns, we’re here to help and can be reached directly at [support email].
Your satisfaction is extremely important to us, and we’re committed to resolving this issue promptly. We appreciate your patience as we work to make this right.
Best Regards,
Dawtie of TheraPetMD
VI
Vickthetech
Recently adopted cat going outside litter box
My recently rescued female cat had started initially using her litter box (it is a clear medium height sides box and very roomy for her in a quiet and private place) but a couple of months into our journey she started peeing on the concrete floor in our basement and we were mopping daily. (The Humane Society mentioned that she did this before and was why she had been returned to them, so we were aware it could happen prior to adopting her.) Our Great Pyrenees is gentle with her but sometimes stresses the cat by play bowing and the cat then hisses and gets stressed with our dog. The cat has also been kind of stress eating and has put on some weight. My husband heard of pheromones you could plug in and he asked me to look into trying some. I found some Black Friday deals and paired that with my new customer discount that was emailed to me for leaving my email address on the website and wow! No time like the holidays to get a value! I ordered 3 diffusers with the 2 refills with each diffuser and received them quickly, I plugged all 3 in different spots where my cat is likely to hang out and within just hours, she has been coming into the room where our dog usually is with us and she is not separating herself from us with the dog! I will have to leave another review to let you know how the peeing on the concrete floor goes! I am hopeful from what I have seen so far, the changes I am seeing are very positive! I am actually considering getting some for our local Humane Society to plug in the cat sanctuary area to help calm the cats there while they are waiting to be re-homed, it could help a lot with them and also the dogs and their area. I will be telling this story to the volunteers at the Humane Society so they can recommend these to newly adopted dogs and cat families.
Response from TherapetMDNov 29, 2024
Hi Vick,
Thanks for sharing your experience! If you have any other updates or questions, feel free to reach out. We’re here to help!
Your story is such a heartfelt journey, and it's clear you deeply care about your rescue cat's well-being! It sounds like you're doing everything possible to make her transition smoother and her home environment less stressful.
The pheromone diffusers seem to have been a game-changer already, especially with her feeling more comfortable around your Great Pyrenees—such a positive step forward! Stress can play such a big role in behaviors like inappropriate urination and overeating, so seeing her begin to relax is very promising. It’s also wonderful that you’re considering extending this solution to your local Humane Society; it could be a fantastic tool for helping other animals adjust and thrive.
Best Regards,
Dawtie of TheraPetMD
BS
Betsy S.
Placed order on 10/28/2024 and paid…
Placed order on 10/28/2024 and paid through PayPal. The order was for the cat calming spray and three TheraPet cat diffusers. TheraPet MD sent an order confirmation. I immediately canceled the order after finding out that the diffusers were making cats sick. I never received any email updates from this company. They took my money and sent no product. I am so glad that I used PayPal so that I could get a refund. PayPal even contacted them and they said that they were sorry that they had not gotten back to me when I sent an email to cancel my order. They stopped replying to my emails. They stopped responding to PayPal. I escalated the situation through PayPal and I just now got my money back almost a month after placing the order. Run as fast as you can from this company. They are very sketchy and will not send the product. I have no idea why this company has not been shut down because of their extremely poor customer service and not sending products to the customers.
Response from TherapetMDNov 28, 2024
Hi Betsy,
We deeply regret the experience you’ve had and sincerely apologize for any frustration caused by the delays and communication issues. Upon review, we see that one of our customer service representatives has reached out to investigate further and assist with resolving the issue.
Your feedback is extremely valuable to us, and we take concerns like yours very seriously. While we’re relieved to hear that the matter was ultimately resolved through PayPal, we recognize that this does not excuse the challenges you encountered. Please rest assured that we are working to improve our processes to prevent such situations in the future.
We hope you’ll give us the opportunity to regain your trust. Should you have any further concerns or questions, feel free to reach out to us directly.
Best Regards,
Dawtie of TheraPetMD
DE
Debbie
I ran out of this product and regretted that I did as soon after my male kitty started peeing again!. I have some.on the way now!! Great product!
Best product ever! My male kitty is now a good kitty! Thank you!
Response from TherapetMDNov 28, 2024
Hi Debbie,
Thanks for sharing your experience! If you have any other updates or questions, feel free to reach out. We’re here to help!
Best Regards,
Dawtie of TheraPetMD
ME
Melissa
DO NOT BUY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Not only does the product not work, they advertise MONEY BACK GUARANTEE, but of course it is not advertised that not only must you pay for and get your own shipping but you also have to pay a restocking fee? A restocking for for a USED product...very interesting.. DO NOT BUY FROM THIS COMPANY IT IS A SCAM. also- funny how when you try to click reviews on their website nothing shows up...........hmmm
Response from TherapetMDNov 28, 2024
Hi Melissa,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and any frustration it may have caused.
We’d like to clarify a few points to address your concerns. Our Money-Back Guarantee is designed to ensure customer satisfaction, and we never ask customers to return used items since they cannot be restocked or resold. We understand that this process should be as simple and transparent as possible, and we’re always open to feedback on how we can improve.
Regarding reviews on our website, we strive to maintain transparency by displaying genuine customer feedback. If you encountered any technical issues while trying to view them, we sincerely apologize. We’re happy to provide you with a direct link or further support if needed.
If you’d like us to take another look at your situation or have any unresolved concerns, we’re here to help. Please feel free to reach out to our support team, and we’ll do our best to make things right.
We value your trust and hope to have the opportunity to turn your experience around.
Best Regards,
Dawtie of TheraPetMD
JB
julie B.
After some initial issues
After some initial issues, the company's response was perfect. I so love a company that stands behind their product!. Thank You Therapet
Response from TherapetMDNov 25, 2024
Hi Julie,
Thank you for sharing your experience! We're delighted we could resolve the initial issues and that you're happy with our response. Your satisfaction means everything to us. Thank you for trusting Therapet!
Best Regards,
Dawtie of TheraPetMD
MP
M P.
Lousy customer service and return policy
Lousy customer service takes days to respond by email and return policy a joke. They dont return phone calls or answer at number given .called and left message many times You pay 9. restocking few and pay for shipping to return . They won't take it if u opened box. Had to read directions and found out you need four ft clearance above it with no furniture or curtains. Didn't use the product but not able to return cuz opened. Never said that when advertising wouldn't have bought it . Do not recommend ordering from them. No issues with returns other companies I've used at any time.
Response from TherapetMDNov 25, 2024
Hi M P,
Thank you for sharing your experience with us. We’re truly sorry for any confusion or frustration you’ve encountered. Your feedback is incredibly important, and we want to address your concerns as clearly as possible.
We want to assure you that we do not require the return of used or opened items. Our policy only asks for the return of unopened and unused items to maintain product integrity. However, if a product has already been used and you’re unsatisfied, we will still honor a full refund under our satisfaction guarantee. We understand that this may not have been clear, and we’re actively working on making our return policy more transparent and easier to understand.
We also apologize if our product setup instructions were not as clear as they should have been. The 4-foot clearance recommendation is intended to ensure optimal performance, and we recognize that sharing this information earlier in the process would have been helpful.
If you have any unresolved concerns or would like us to take another look at your situation, we’re happy to help. Please reach out to our support team, and we’ll do our very best to make things right for you.
Thank you for your patience and for giving us the opportunity to improve.
Best Regards,
Dawtie of TheraPetMD
KA
Kate
Huge win for my 4 cats!
This product has made such a difference in my 4 cat house! I have 3 cats under 6 years old and 1 old boy that is 21. We recently moved states and into a house with two dogs and two other people, so a lot of changes and without the calming cat plug in’s things would be tense. I just ran out of my first pack and ordered 4 more! Highly recommend!
Response from TherapetMDNov 22, 2024
Hi Kate,
"That's amazing to hear! It sounds like the calming plug-ins have been a lifesaver in helping your cats adjust to so many changes. Moving is stressful enough, and introducing new animals and people can really add to the tension. I'm so glad the product has made such a positive difference in your multi-cat household. Your 21-year-old senior boy must appreciate the extra peace too! Thanks for sharing your experience—it’s always great to hear success stories like this.
Best Regards,
Dawtie of TheraPetMD
