Cyndie G.
Their customer service is awful
Their customer service is awful! There IS NOT a contact phone number! You send an email and got no response. AND I cancelled my order and THEY STILl CHARGED ME!!! Quite the rip off!

Aurapets offers a holistic solution for your pet's eye wellness with their innovative, natural eye care product. This liquid formula uses advanced under-the-tongue nanotechnology for up to 98% bioabsorption, ensuring quick and effective delivery. Made from 100% natural ingredients, it helps nourish, detox, and repair your dog’s eyes, promoting long-term health and clarity. Easy to administer and designed for optimal absorption, it’s a safe and effective way to support your pet’s eye health naturally.
Getaurapets (getaurapets.com) has 146 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Cyndie G.
Their customer service is awful! There IS NOT a contact phone number! You send an email and got no response. AND I cancelled my order and THEY STILl CHARGED ME!!! Quite the rip off!
Mona C.
Unfortunately, Aura Pets did not provide any noticeable benefit for my dog. In fact, he appeared to have a negative reaction after using the drops, and our veterinarian recommended that we discontinue use immediately. What has been even more frustrating is the company's "guaranteed money-back" policy. While they advertise a refund guarantee, actually obtaining a refund has been extremely difficult. I exchanged approximately 25 emails with customer service and followed every instruction they provided. I submitted photos, included all requested information in the return package (name, address, order number, order date, etc.), and returned two unopened bottles. Two months after the return was delivered, I contacted the company to check on the status of my refund. I provided the delivery date, tracking information, and even the name of the person who signed for the package. Despite supplying all requested documentation multiple times, I was told they were unable to track the return. To date, I have still not received my refund. Based on my experience, I cannot recommend this product. The drops did not work for my dog, and the refund process has been far more difficult and time-consuming than it should be.
Evette
This website is a using a subscription based model which is involving a sales funnel which leads many to purchase one time and forget to cancel. Keep Rebilling and rebilling. Making it very difficult to cancel. and rubbish products that you can find on AMAZON better. for 1/6th the price of theirs. Thanks AuraPets!
Ronald
Are little baby girl,her cough was unbearable one dose stopped her cough.It was amazing,we are thankful for your product for helping her. Thank You!
Sally B.
After 5 months my ShiTzu's eyes are no better but they haven't gotten worse so we'll keep using it
Robin K.
I had a great experience, even though I ended up not keeping the product. It was not the products fault. After I showed the bottle to my Vet ,It had a couple of ingredients that he thought could affect Sarah‘s blood pressure thus affecting the aneurysm by her aortic valve. they worked very fast and efficiently sending my refund. Thank you, Robin Kittel
Funny P.
I love these drops my doggy eyes are clear and it’s like she never had cloudy eyes. Thank you so much. I recommend these drops to everyone who has a senior doggy
Kathy K.
This product has not only improved my 16 year-old Chihuahuas vision, but also given her more confidence which allows her to be a little more assertive and playful with the other five dogs that I have. She used to stand hiding in the corner almost because she couldn’t see well enough to keep up with all the shenanigans that the other dogs were up to now she’s right in the mix. It’s nice to see her quality of life improve.
Response from GetaurapetsJun 3, 2026
Hi Kathy! Thank you so much for sharing your wonderful experience! It means the world to us to hear that your 16-year-old Chihuahua is not only experiencing improvements in her vision, but is also enjoying a renewed sense of confidence and engagement with her furry companions. Stories like yours remind us why we are so passionate about supporting pets as they age. Seeing her go from staying on the sidelines to being right in the middle of the fun is truly heartwarming. Thank you for trusting AuraPets as part of her journey. We wish your sweet girl many more happy, playful moments ahead!