TherapetMDReviews of therapetmd.com

Response from TherapetMDJan 1, 2025

Hello Nicole, Thank you so much for your kind words and thorough review! We're incredibly grateful that you recognize the quality and research behind our products. We pride ourselves on providing excellent customer service, and it’s great to know that you felt well-supported throughout your experience. We also appreciate your feedback on shipping times, and we’ll certainly take that into consideration for future improvements. It's wonderful to hear that you find our products effective and reasonably priced. Your recommendation means a lot to us! Please feel free to reach out if you need anything further. We're here to help! Best Regards, Dawtie of TheraPetMD

Response from TherapetMDJan 1, 2025

Hello Ann, Thank you for sharing your detailed experience! We're thrilled to hear that the product has significantly improved the situation in your home—reducing the marking behavior and creating a more harmonious environment for your cats. It’s wonderful to know that your household has seen such positive results in just a short time. We appreciate your honest feedback about the free gift. Your input helps us evaluate how we can improve and provide even better value to our customers in the future. If you have any additional questions or need assistance, don't hesitate to reach out. Thank you for trusting us to help with your furry family members! Best Regards, Dawtie of TheraPetMD

Response from TherapetMDJan 1, 2025

Hi Lindsay, Thank you so much for your kind words! We're delighted to hear that our team was able to assist you and ensure your order arrived on time. Providing excellent customer service is our top priority, and your feedback truly means the world to us. If you need any further assistance, don’t hesitate to reach out. Thank you for choosing us! Best Regards, Dawtie of TheraPetMD

Response from TherapetMDDec 20, 2024

Hi Nichole, We’re truly sorry to hear that the product didn’t meet your expectations and for any confusion regarding your refund. Upon investigation, we can see that a member of our customer care team has already reached out to you and responded to your message. We hope to resolve your concerns as quickly as possible. Our goal is to ensure you feel supported throughout this process. If you have any further questions or if there’s anything else we can do to make things right, please don’t hesitate to get in touch. Your satisfaction matters greatly to us, and we’re here to help. Thank you for sharing your feedback. It helps us improve our products and services for all our customers. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDDec 20, 2024

Hi Joy, We’re very sorry to hear about your experience. We understand how disappointing it can be when a product doesn’t meet expectations. Upon investigation, we can see that a member of our customer care team is currently looking into your concern and has sent you a message. We’re committed to resolving this for you as quickly as possible. We strive to be as transparent as possible with our return policy, including shipping and restocking fees. That said, we genuinely want you to feel supported. If there’s anything more we can do to make this right, please don’t hesitate to reach out. Thank you for your patience and understanding as we work to resolve this for you. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDDec 11, 2024

Hello Jocelyn, Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it must have been. Upon checking, one of our customer service representatives is currently reviewing your order to ensure we can resolve this matter as quickly as possible. Our goal is to make the process as smooth and straightforward as possible, and we truly regret if it felt otherwise. To clarify, our 30-day money-back guarantee allows customers to try the product for up to 30 days. While we do ask for photos to better understand the issue and improve our service, we recognize that this step may have felt inconvenient. Our refund process typically includes options to either return the product for a full refund (less shipping) or accept a partial refund without a return. We aim to be as transparent as possible about these terms, but we see there’s room for improvement in how this is communicated. We value your feedback and will do everything we can to resolve your concerns. Our customer support team will be in touch with you soon to provide an update. Please know that we’re here to help and committed to making this right. Thank you for your patience and understanding. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDJan 1, 2025

Hello, Thank you for sharing your experience! We're thrilled to hear that the product has helped your 1-year-old King Charles Cavalier feel calmer and more secure. It's heartwarming to know that the anxiety and marking behavior have significantly improved after just a couple of weeks of use. Your feedback means a lot to us, and we’re so happy to have been a part of creating a more peaceful environment for you and your pup. If you ever need assistance, feel free to reach out! Best Regards, Dawtie of TheraPetMD

Response from TherapetMDDec 9, 2024

Hi Fawn, Thank you for sharing your experience. We’re sorry to hear the diffuser hasn’t provided the results you were hoping for just yet. It’s important to note that, while some pets show improvement within the first week, others may take a bit longer to adjust as they acclimate to the pheromones. We generally recommend allowing 2-4 weeks for the full effects to be seen. To maximize effectiveness, it’s also helpful to ensure the diffuser is placed in a central location where your dog spends most of their time. If your space is larger than 700 sq. ft., additional diffusers may be needed for full coverage. We genuinely want you and your pup to have the best experience possible, so please feel free to reach out to us directly. We’d be happy to offer personalized guidance or discuss other possible solutions. Thank you again for your feedback. Best Regards, Dawtie of TheraPetMD