TherapetMDReviews of therapetmd.com

Response from TherapetMDOct 22, 2026

Hello James, Thank you so much for sharing your experience, and we’re really sorry to hear the diffuser didn’t meet your expectations. Our formula is designed to support pets struggling with stress or anxiety, which can sometimes show up as peeing indoors, chewing, or barking. But we totally understand that these behaviors can also be caused by things like medical issues, training habits, or even boredom. If anxiety isn’t the main factor, the diffuser may not work as effectively on its own. You're clearly a caring and dedicated pet parent, and we truly admire that! 🐾 It might be worth checking in with a vet or pet behaviorist to help pinpoint the root cause and find the best-fit solution. We're always here if you need more help, tips, or clarification. Please don’t hesitate to reach out! 💬✨ Best Regards, John of TheraPetMD

Response from TherapetMDOct 16, 2026

Hi Miriam, We’re truly sorry for the frustration, disappointment, and stress you’ve experienced. 💙 We understand how upsetting it must be to feel that your subscription was unexpected, that the product didn’t help your dog as you’d hoped, and that resolving your refund request has been such a difficult process. This is not the experience we want you to have, and we sincerely apologize. We understand your concerns regarding the unopened package and the resolution you were offered. We would genuinely appreciate the opportunity to review your case more closely and understand what happened throughout your experience. Please know that we take your feedback seriously, and we’ll do our very best to look into this and work toward a fair resolution. You deserve to feel heard and supported, and we’re truly sorry that we’ve fallen short of your expectations. Thank you for bringing this to our attention, Miriam. We hope to have the opportunity to address your concerns and make things right. 💙🐾 Best Regards, John of TheraPetMD

Response from TherapetMDOct 14, 2026

Hi Natalie, Thank you for bringing this to our attention; we understand your frustration and disappointment with your order and the communication breakdown. We sincerely apologize for the oversight with your discount code and the delay in responding to your follow-up emails; this certainly doesn't reflect the level of support we strive to provide. To help us locate your order details and resolve this right away, please email our support team directly at **[email protected]** with the subject line **ATTN: Khesy**, and I will personally handle your case to get this sorted out as quickly as possible. Best regards, Khesy Customer Support

Response from TherapetMDOct 14, 2026

Hi Jessica, Thank you so much for sharing your review and feedback with us. We understand your frustration and disappointment with your experience, and we sincerely apologize for the confusion around the subscription details included with your original order. We completely understand how upsetting an unexpected charge can be, and we truly appreciate you bringing this to our attention. To help you with this recent charge, please message our support team at **[email protected]** with the subject line **ATTN: Khesy**, and I will prioritize your case right away to get this sorted out. Best regards, Khesy Customer Support

Response from TherapetMDOct 11, 2026

Hello Amy, Thank you for sharing your feedback. I am truly sorry to hear about your experience and any confusion regarding your subscription. We always want to make things right for our pet parents. Please reach out to us directly at [email protected] with **ATTN: Khesy** in the subject line so I can personally review your case and help find a better resolution for you. Best regards, Khesy Customer Support

Response from TherapetMDOct 11, 2026

Hello Herlinda, Thank you so much for sharing your feedback with us! We truly appreciate you taking the time to share your experience, and I am so sorry to hear how frustrating this has been for you and your pup. Every pet is wonderfully unique, and sometimes it takes a little extra guidance to find the approach that works best for your furry friend. I would love the opportunity to help you find a great solution. Please reach out to us at [email protected] with **ATTN: Khesy** in the subject line so I can personally review your case and take care of you! Best regards, Khesy Customer Support

Response from TherapetMDOct 9, 2026

Hi Kristen, Thank you for bringing this to our attention; I appreciate you taking the time to share your feedback. I personally reviewed your case, and I am truly sorry for the confusion and inconvenience this experience has caused. We hold our service to a much higher standard, and I completely understand your frustration regarding the communication delay and subscription handling. Please rest assured that I am taking over your case directly to ensure it is handled properly. I will follow up with you personally to resolve this issue as quickly as possible and to your satisfaction. We genuinely appreciate your patience and for sharing your experience so we can make things right. Best regards, Khesy Customer Support

Response from TherapetMDOct 6, 2026

Hi there, Thank you for taking the time to share your experience. We’re truly sorry to hear that the diffuser did not meet your expectations and, especially, that your dog’s urination seemed to increase while using it. We completely understand how frustrating and concerning that must have been. 💙 Our formula is designed to support pets experiencing stress or anxiety, which can sometimes contribute to behaviors such as indoor urination, chewing, or barking. However, we understand that these behaviors can also have many other causes, including medical issues, training, environmental changes, or boredom. If anxiety isn’t the primary factor, a diffuser may not be effective on its own. For persistent or worsening urination, we would also recommend speaking with a veterinarian to help rule out any underlying medical cause. We also tried to locate your order so we could personally review what happened, but unfortunately, we haven’t been able to find it using the information available through Trustpilot. If you’re willing, please email us at [email protected] and address the email to John Bryan so it can be assigned directly to me. I would genuinely appreciate the opportunity to look into your order, understand what happened, and do my very best to help you with a resolution. We’re truly sorry that your experience has left you feeling disappointed. You clearly care deeply about your dog, and we understand that you were simply trying to find something that might help. Thank you for giving us the opportunity to make this right. 🐾💙 Best Regards, John of TheraPetMD