Pharolette
I didn't even order the product yet but…
I didn't even order the product yet but the amount that you're supposed to pay isn't even written out properly it's written with a comma instead of a period so that looks a little sketchy and shady and also it says if your order is over $40 you don't have to pay shipping and my orders $43 before taxes and it's still adding an extra $10 to ship it. So, I tried to find a contact us button there's no contact them so I sent them a message on Instagram and I haven't heard back yet. I mean Straight Out The Gate it just seems a little sketchy to me
Response from TherapetMDOct 22, 2026
Hi Pharolette, Thank you for sharing your concerns with us. I’m truly sorry for the confusion and frustration you experienced while trying to place your order. We understand how unexpected pricing and shipping charges, along with difficulty reaching our team, can make you feel uncertain about proceeding with a purchase. You deserve clear information and timely support, and we sincerely apologize that your experience fell short of that. 💙 I’d really appreciate the opportunity to look into what happened, review the pricing and shipping concerns you raised, and help find a resolution. Unfortunately, I haven’t been able to locate your order using the information available in your Trustpilot review. Could you please email us at [email protected] and include JOHN BRYAN in the subject line so your message can be directed to me personally? I’d like to investigate your concerns and do my very best to assist you. Again, I’m genuinely sorry for the impression this experience has left you with. We appreciate you bringing these issues to our attention, and I hope you’ll give us the opportunity to address your concerns and restore your confidence in us. 💙🐾 Best Regards, John of TheraPetMD