TherapetMDReviews of therapetmd.com

I had trouble seeing if the device was on. I sent an email regarding this problem. I received a quick response email explaining how to solve problem. It was user error. You can see the light when the room is dark. I was impressed that I received a response so quickly.

I had problems with confirmation in relation to payment (old phone number listed instead of current). I asked for help or advice with this recurring problem, and Therapet staff actually responded! Most vendors have not. I tried the payment again, and this time it worked. I think the diffuser is also working—no cat spats.

I am very satisfied with the company, Customer service and the team or crew that process returns. Each step was done so in a timely fashion. Each department took care of me in a very professional manner. Thanx.

Upon receiving the starter kit I read the.instructions to discover that the area that you plug the diffuser into must have 4 ft. of clearance! This wasn't Anywhere in the description! I share my small home and there's little space for anything. I have no plug available with required clearance. I need to Return it. While attempting to do so I discover that not only do I pay for return shipping, I also lose 9+ dollars in fees! This also wasn't in the description. So I can keep a useless $35 item or return it for around a $15 refund! Do your research people.

I cannot for the life of me get this company to reply to me with an address where to return this merchandise to so I can obtain a refund. The merchandise was not as advertised at all. It did not work (no animal behavior change), emitted a strong odor that made me ill, and leaked an oily substance below the diffuser. On their website they offer a money back guarantee within 30 days of delivery, however I’m not sure how getting one’s money back would be possible because they either don’t reply to customer inquiries or it takes days for them to respond at which point they try to offer you a 30% refund instead of providing the address and any specific details about the return process (like, is a return merchandise authorization number needed?). My contact log with them is as follows: • Sunday, 12/8/24: Arrived and plugged unit in and product leaked oily substance from diffuser, but still left it plugged in to see if it would work. The diffuser emits a strong, sour odor that makes me feel ill. • Friday, 12/13/24 2:55pm MST: Emailed customer service requesting to begin the return process because the product makes me ill. • Monday, 12/16/24 11:50am MST: “Khesy” emailed and offered a 30% partial refund to keep the product. • Monday, 12/16/24 12:10pm MST: I emailed “Khesy” that I’d prefer to return the items and requested an authorization code. • Tuesday, 12/17/24 12:22pm MST: Called customer service twice. Never was able to reach agent; left vmail w/ instructions as directed. • Tuesday, 12/17/24 12:27pm MST: Still no response from company. Emailed again how to proceed with refund. • Wednesday, 12/18/24 11:32am MST: Still no response from company. Emailed again how to proceed with refund. • Wednesday, 12/18/24 3:10pm MST: Called customer service. Never was able to reach agent; left vmail w/ instructions as directed. • Thursday, 12/19/24 12:31pm MST: Still no response from company. Emailed again how to proceed with refund. • Thursday, 12/19/24 12:21pm MST: Called customer service. Never was able to reach agent; left vmail w/ instructions as directed. • Thursday, 12/19/24 – Submitted a comment on one of their postings on Facebook social media. • Thursday, 12/19/24 ~8:30pm MST: Company AI Bot replied to my social media comment on Facebook and told me to reach out to them to get help with resolving my issue. • Thursday, 12/19/24 ~9:41pm MST: Replied that I’ve attempted to contact them multiple times with no success. • Thursday, 12/19/24 minutes later: Another AI bot reply with the same message they previously sent. It shouldn’t be this difficult to initiate a return. I see multiple other people have had this same experience (1-star reviews on Trustpilot.com) so I’ll be disputing the credit card transaction. Next I’ll be contacting the Bureau of Consumer Protection (part of the Federal Trade Commission (FTC) at https : //reportfraud.ftc.gov/ to submit a complaint about this company’s deceptive business practices. Updates as of 12/26/24: • Friday, 12/20/24 4:06am MST: “Edward” emailed and asked me to send them photos of the merchandise I was requesting to return, but provided no return address. In lieu of proceeding with a return for refund, “Edward” offered a 45% partial refund to keep the product as a means to end this process. • Sunday, 12/22/24 6:13PM MST: I sent TheraPet associate “Edward” photos of the merchandise I’d like to return and requested the return address, again. • Monday, 12/23/24 3:48pm MST: TheraPet associate “Edward” said based on my photos, my items were not eligible for return, however offered the 45% partial refund, again. • Monday, 12/23/24 4:20pm MST: I responded to TheraPet that this process was ridiculous, and their refund/money back guarantee policy is deceptive and their business practices predatory (and that’d I’d be filing a compliant with Federal Trade Comission Beureau of Consumer Protection. • Tuesday, 12/24/24: 5:17am MST: Trustpilot sent a note that TherapetMD wants more details about my order so they can respond to my negative review (to which I responded/provided). • Tuesday, 12/24/24 3:43pm MST: TheraPet associate “Edward” responded to my email sent Friday, 12/13/24 2:55pm MST apologized for confusion about what I believe is their deceptive refund/money back guarantee policy and upped my refund to 60% partial refund. Update as of 27 December, 2024. TheraPet left me a voicemail today that they would be refunding 100% of my money - which I appreciate. What felt odd was that in the same sentence they asked that I pull down my review (which I will not do, as it was my true, honest experience and others have been impacted similarly.) In the end, it took more time and frustration than it should've to get resolution.

Customer service is horrible. I've been trying to get a hold of some one for close to a week. No response yet. My order was messed up.

Terrible customer service my order is missing. I have e mailed 3 times send a fb message and even commented on a post and no one is coming back to deal with the issue. They have my money I have no product. SCAM EDIT the reply came after I posted 3 reviews.

I ordered 6 bottles and it came with 3 plug in diffusers. I plugged all 3 in my living room. I have 2 cats and they fight. It’s been 2 weeks and I’ve noticed zero difference. I am now trying to return the product within the 30 day window and it’s become quite the hassle. I messaged yesterday because it’s the only way to initiate a return. I received no response yet. I messaged again today and did the live chat which no one responded to. I have to pay the return shipping and a $9.00 restocking fee. I guess o never read the fine print. Fingers crossed I can get customer support to respond so I can get a partial refund. I spent 75.00 on something that did not work.