TherapetMDReviews of therapetmd.com

Response from TherapetMDJan 3, 2025

Hello Barbara, Thank you for your wonderful review! 🌟 We're so glad to hear that the TheraPet diffusers are making a positive difference for your yorkie after their UTI. It's always rewarding to know our products are helping pets and their families. 🐾💛 We're equally pleased that our Customer Support team could assist you promptly with the packaging issue. Your understanding and providing photos and videos made the resolution process smooth, and we're happy we could send replacements right away. Your kind words mean the world to us, and we're thrilled that both the product and our service have met your expectations. Please don’t hesitate to reach out if you need any further assistance—we’re here for you and your furry family! Best Regards, Dawtie of TheraPetMD

Response from TherapetMDJan 3, 2025

Hello Lynne, Thank you for sharing your experience! 🌟 We're thrilled to hear that your initial concerns about the plug-ins were resolved with the help of our support team. The soft glow design ensures minimal disruption to your environment while the diffuser does its work, so we're glad you could confirm it's functioning perfectly. It's fantastic to hear that your pups are already feeling more relaxed, and we’re hopeful you’ll continue to see improvements, especially with your little one's anxiety peeing. Patience and consistency are key, and it sounds like you're on the right track! Thank you for trusting TheraPet and for giving us the opportunity to support your furry family. Please don’t hesitate to reach out if you have any further questions or need assistance. 🐾💛 Best Regards, Dawtie of TheraPetMD

Response from TherapetMDJan 1, 2025

Hi Rebecca, Thank you for bringing this to our attention. We understand your concerns and apologize for any confusion. To clarify, rest assured, the TheraPet diffuser is designed to safely operate with voltages up to 240V, making it fully compatible with the UK electrical system. The materials used for the diffuser head can also withstand temperatures of up to 240 degrees Celsius, ensuring safety during use. We have received positive feedback from many UK customers, and no issues have been reported regarding the product's compatibility or safety. However, we take your feedback seriously and appreciate the opportunity to address your concerns. If you have any further questions or would like additional reassurance, please feel free to reach out to us directly. Your safety and satisfaction are of utmost importance to us. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDJan 3, 2025

Hello Diana, Thank you for sharing your experience with us! 🌟 We're delighted to hear that TheraPet came recommended and that you chose us to help with your Burmese sisters. It’s wonderful to know the product is making a difference. We sincerely apologize for the initial issue with the refill, but we're glad we could resolve it quickly for you. Providing prompt and effective support is a top priority for us, and we're thrilled you’re happy with our service. Thank you for your trust and for being a valued part of the TheraPet family! 🐾💛 Best Regards, Dawtie of TheraPetMD

Response from TherapetMDJan 3, 2025

Hello Chantel, Thank you for your fantastic feedback! 🌟 We're thrilled to hear that you had an amazing experience with our customer service team. Going above and beyond for our customers is what we strive for every day! 😊 It's also great to know that the product is working well so far. If you have any questions or need assistance, don’t hesitate to reach out—we're always here to help. Thank you for choosing TheraPet and for being a valued part of our community! 🐾💛 Best Regards, Dawtie of TheraPetMD

Response from TherapetMDJan 3, 2025

Hello Colleen, Thank you for sharing your experience! 🌟 We're thrilled to hear that TheraPet is helping create a more harmonious environment for your cats and reducing those stressful incidents. It's wonderful to know that you're seeing positive results, especially with your nervous little guy. Our support team always strives to provide quick and helpful responses, and we're so glad we could assist you. If you have any further questions or need support, don’t hesitate to reach out—we’re here for you! 😊 Best Regards, Dawtie of TheraPetMD

Response from TherapetMDJan 3, 2025

Hello Matt, Thank you for your thoughtful review! 🌟 We're so glad to hear that our support team was able to provide you with a quick and accurate response. Ensuring your device is working properly and following up with you is always a priority for us. If you ever need further assistance, don’t hesitate to reach out—we’re here to help! 😊 Best Regards, Dawtie of TheraPetMD

Response from TherapetMDJan 3, 2025

Hello Theresa, Thank you for your kind review! 🌟 We're thrilled to hear that our customer service team could assist you promptly and provide a detailed solution that worked for you. It's wonderful to know that your furry friend has been accident-free at night for the past four days—such great news! Your satisfaction and your pet's comfort are our top priorities, and we’re always here to help if you need anything else. Thank you for trusting TheraPet, and we’re so glad to be a part of your journey to a happier home! 😊 Best Regards, Dawtie of TheraPetMD