Your feline friend's cheerful sidekick! Dedicated to creating a stress-free, happy environment for pets everywhere. We're here to keep tails high and whiskers twitching with joy!
TherapetMD (therapetmd.com) has 3,136 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
therapetmd.com
Website
therapetmd.com
Category
Pet Stores
Location
Sheridan, Wyoming
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 19% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Customer Service is excellent. We ordered from this company for the first time and the package was lost in the USPS (I know, BIG shock!). TheraPet Customer Service jumped right on the issue and sent out a replacement which was promptly sent to the wrong town!. TheraPet then found that package and it eventually made its way to us. We appreciate their responsiveness to the situation and the quick responses during the whole situation. Thank you!
Response from TherapetMDJan 3, 2025
Hello Sean,
Thank you so much for your kind review! 🌟
We’re sorry to hear about the shipping hiccups, but we’re thrilled our Customer Service team could assist and ensure your order reached you in the end. Your patience and understanding throughout the process mean the world to us. If you need anything in the future, don’t hesitate to reach out. Thank you for choosing TheraPet! 🐾✨
Best Regards,
Dawtie of TheraPetMD
LO
Lory
Good Product...
While this product didn't seem to have any effect on my dog's potty habits, the Customer Service was absolutely outstanding. Quick responses to my emails and positive actions of the Agent. I would recommend trying this product to see if it helps with your particular situation.
Response from TherapetMDJan 3, 2025
Hi Lory,
Thank you for sharing your honest feedback! We're sorry to hear the product didn’t address your dog’s potty habits, but we’re delighted our customer service left a positive impression. 💙
Every pet's needs are unique, and we truly appreciate your recommendation for others to give our product a try. If you ever decide to explore other solutions or need assistance, please don’t hesitate to reach out. Thank you for giving us a chance to help! 🐾
Best Regards,
Dawtie of TheraPetMD
DO
DoodleQuad
5 stars customer service!
We had issue receiving our product due to the postal strike in Canada but customer service was very efficient and fast to respond and send out a new order using a different courier. We started using the product and so far territory marking seems to have improved greatly!
Response from TherapetMDJan 3, 2025
Hello,
Thank you for your wonderful feedback! 🌟 We're so glad to hear that our customer service team was able to assist promptly despite the challenges with the postal strike. Ensuring you receive your order is always a top priority for us.
It's fantastic to know that you're already seeing improvements with territory marking after using our product. If you have any further questions or need assistance, don't hesitate to reach out. Thank you for choosing TheraPet! 🐾
Best Regards,
Dawtie of TheraPetMD
HT
Homeless to Home Cat S.
Great Customer Service
Very responsive to customer inquiries. Even replied on a holiday.
Response from TherapetMDJan 3, 2025
Hello,
Thank you for your kind words! We're delighted to hear that you had a positive experience with our customer service team. Ensuring prompt and helpful responses, even during holidays, is part of our commitment to supporting our customers.
If you ever need further assistance, we're always here to help. Thank you for choosing TheraPet! 🐾
Best Regards,
Dawtie of TheraPetMD
FB
Fonda B.
Dont waste uour money i cant even get…
Dont waste uour money i cant even get mine to turn on
Response from TherapetMDJan 4, 2025
Hello Fonda,
Thank you for sharing your feedback. We're sorry to hear about your concerns with the diffuser and want to assure you that we're here to help.
The light on the diffuser is intentionally designed to be subtle, ensuring it doesn’t distract your pets or clash with your home decor. Because of this, it can be challenging to see during daylight hours, but it becomes more noticeable in a darker environment. This feature is part of the design to make it both functional and unobtrusive.
We’ve already reached out to you with detailed instructions on how to activate and check your diffuser. If there’s still an issue after following the steps, please don’t hesitate to get in touch. Your feedback is invaluable in helping us improve, and we appreciate you giving us the opportunity to address your concerns. Rest assured, we’ll do everything we can to ensure you’re satisfied with your purchase.
Best Regards,
Dawtie of TheraPetMD
TH
Tammy H.
Exceptional Customer Service
I first saw ad's for Therapet on Facebook, which caused me to both check them out & be cautious. But we were also at our wits end with our sweet cat Henry. He had started having issues not using the litter box. So I decided to give the defuser a try. I plugged it in and by the end of the day I was excessively congested & must have sneezed at least 100 times, not exaggerating. I sent customer support an email asking if they had any reported issues with people having an allergic reaction to their product. I was surprised when they got back to me within the hour and that their main concern was my wellbeing. I informed them I had unplugged it and that I was going to wait 5 days & try it again to see if I got the same reaction. They loved the idea and wanted me to let them know how it went. During those 5 days they emailed me 3 times to see if I was feeling better, which I was. On the 5th day I plugged it back in and waited. This time I had no reaction, so it seems the first time was likely something else in my house that caused my issue. They have amazing customer service that go above and beyond! But the best part is the defuser has worked for Henry. The first week it was plugged in we had one incident but we haven't had any issue since. Our family is very thankful we tried their product. Henry is a very loved member of our family & we are so glad we found something that has helped him.
Response from TherapetMDJan 3, 2025
Hello Tammy,
Thank you for sharing your heartfelt story and wonderful experience with our product and team! We're so happy to hear that Henry, your beloved cat, has found comfort and improvement with the TheraPet diffuser. It’s stories like yours that inspire us to continue our mission of helping pets and their families live harmoniously.
We sincerely appreciate your patience and willingness to troubleshoot the initial reaction, and we’re thrilled it turned out to be unrelated to our product. Your health and safety are just as important to us as your pet’s wellbeing, so we’re glad we could support you through the process.
Knowing that Henry is now back to his best self, and that we played a part in keeping your family happy, warms our hearts. Thank you for trusting us and for highlighting our commitment to customer service. If you ever need assistance or have more feedback, we're always here for you.
Wishing you and Henry continued peace and joy!
Best Regards,
Dawtie of TheraPetMD
TO
Tina O.
I have had my plugs in a week and my…
I have had my plugs in a week and my dog is visibly calmer. I just worry about leaving it on when at work as it seems to get quite hot? Anyone else experiencing this? Still weeping at night but hopefully this will lessen.
Response from TherapetMDJan 3, 2025
Hello Tina,
Thank you for sharing your experience! We're delighted to hear that your dog is already showing signs of being calmer after just a week of using the TheraPet diffuser.
Regarding your concern about the diffuser getting warm, please rest assured that this is completely normal and part of its operation. The diffuser is designed with safety in mind and is made to withstand temperatures up to 240°C. It's also safe to leave plugged in continuously, even when you're not at home.
We understand your hope for further improvement with nighttime behavior, and it’s great that you’re giving it time to work its magic. Many customers see continued progress over the next few weeks. If you have any additional concerns or questions, don’t hesitate to reach out to us—we’re here to help!
Wishing you and your furry friend continued calm and comfort! 😊
Best Regards,
Dawtie of TheraPetMD
DB
Darrell B.
This product really works.
The Therapet Dog Diffuser really works. I use to have to clean up urine in my living room every time I left home. Now because of the diffuser I have not stumbled upon anymore pee puddles. There was a little delay in my last order and the TherpetMD team got me my products. Thank you.
Response from TherapetMDJan 3, 2025
Hello Darrell,
Thank you for your wonderful review! We're thrilled to hear that the TheraPet Dog Diffuser has made such a positive difference in your home and resolved the issue of accidents while you're away.
We also appreciate your patience regarding the delay with your last order. Ensuring you receive your products promptly is very important to us, and we're glad our team could assist you.
Thank you for trusting us and sharing your experience—it means a lot to us! 😊 If you ever need further assistance, don’t hesitate to reach out.
Best Regards,
Dawtie of TheraPetMD
