TherapetMDReviews of therapetmd.com

Response from TherapetMDJan 16, 2025

Hello Darlys, Thank you for your wonderful review! We’re so sorry to hear about the delivery damage, but we’re thrilled that our customer service team could quickly assist and resolve the issue for you. Your satisfaction means the world to us, and we truly appreciate your kind words. If there’s anything more we can do for you, please don’t hesitate to reach out. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDJan 16, 2025

Hello Kim, Thank you so much for sharing your feedback about Peter! We're thrilled to hear that he was both vigilant and kind during your interaction. Providing excellent customer service is a top priority for us, and we're so glad Peter left a positive impression. If there's anything else we can do to assist you, please don't hesitate to reach out. We look forward to serving you again in the future! Best Regards, Dawtie of TheraPetMD

Response from TherapetMDJan 16, 2025

Hi Carolyn, We sincerely apologize for the distressing experience you and your cats have gone through. As pet lovers, we understand how upsetting this must be and want to assure you that your concerns are taken very seriously. Our products are designed with the utmost care to be safe for pets when used as directed. However, we recognize that every pet is unique, and sensitivities can sometimes occur. We are truly sorry to hear about the health issues your cats have experienced. Our customer service support team is already looking into this matter and will be reaching out to you directly to gather more details. We want to understand exactly what happened so we can take appropriate action and assist you further. Thank you for bringing this to our attention. We’re committed to ensuring the safety and well-being of your pets and will do everything we can to address this situation. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDJan 7, 2025

Hello Andrew, Thank you so much for your kind words and for sharing your experience with TherapetMD! We’re truly sorry for the initial issues with your order, but we’re thrilled to know that our team was able to resolve them quickly and to your satisfaction. Providing excellent customer service is a top priority for us, and it’s wonderful to hear that we exceeded your expectations. Your feedback means a lot to us, and we’re so grateful for your patience and understanding throughout the process. If there’s anything else we can do for you or if you have further questions, please don’t hesitate to reach out. We’re here to help and always happy to assist. Thank you for choosing TherapetMD, and we look forward to serving you again in the future! Best Regards, Dawtie of TheraPetMD

Response from TherapetMDJan 5, 2025

Hi Joyce, Thank you so much for your amazing review! We're thrilled to hear that our product has made such a positive impact for you and your dogs. Knowing that it has helped keep your home clean and stress-free truly makes our day. Your kind words and support mean the world to us. If you ever have any questions or need assistance, please don’t hesitate to reach out. We’re here for you and your furry friends! Best Regards, Dawtie of TheraPetMD

Response from TherapetMDJan 5, 2025

Hello Justin, Thank you so much for your amazing review! We're thrilled to hear that our product has made such a positive impact for you and your dogs. Knowing that it has helped keep your home clean and stress-free truly makes our day. Your kind words and support mean the world to us. If you ever have any questions or need assistance, please don’t hesitate to reach out. We’re here for you and your furry friends! Best Regards, Dawtie of TheraPetMD

Response from TherapetMDJan 5, 2025

Hello Joel, Thank you for sharing your experience with us. We’re truly sorry to hear that the product didn’t meet your expectations and that your dog’s behaviors have not improved as you had hoped. We understand how frustrating it must be when you don’t see the results you were looking for. Regarding the refund process, we sincerely apologize for any misunderstanding about our policy. While we do offer a 30-day money-back guarantee, it is stated in our policy that the cost of return shipping and a restocking fee may apply for unused products. That said, we appreciate your feedback and will review how we communicate our policies to ensure clarity and transparency in the future. We’re glad to hear that our customer service team was responsive and helpful in addressing your concerns, and we’ll continue to strive for the best possible support for all our customers. Thank you again for your feedback—it helps us improve both our product and our service. If you have any further questions or if there’s anything else we can assist you with, please don’t hesitate to reach out. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDJan 3, 2025

Hello James, Thank you for your fantastic review! 🌟 We’re delighted to hear that you had a positive experience with our customer service team. Your satisfaction is our top priority, and we’re always here to help. It’s wonderful to know you’re enjoying our products and finding them reasonably priced. If you ever need assistance or have questions, don’t hesitate to reach out. Thank you for choosing TheraPet! 🐾💙 Best Regards, Dawtie of TheraPetMD