TherapetMDReviews of therapetmd.com

Response from TherapetMDJan 29, 2025

Hello Becca, Thank you for sharing your experience with us. We’re sorry to hear that you haven’t seen the results you were hoping for. Each pet is unique, and while many have found success with our diffuser, we understand that every dog may respond differently. We truly appreciate your feedback, as it helps us continue to improve. If there’s anything we can do to assist you further, please don’t hesitate to reach out to our support team at [email protected]—we’d love to help explore possible solutions for your pup. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDJan 24, 2025

Hi Donna, Thank you so much for sharing your experience! 🌟 We're thrilled to hear that our product has made a positive difference for both of your dogs. Knowing that the marking and accidents have stopped is wonderful news, and it’s exactly why we’re so passionate about what we do. 🐾 If you ever have any questions or need further support, please don’t hesitate to reach out. We're here for you and your furry friends every step of the way. Thank you for trusting us, and we’re so glad to be a part of your journey! 💛 Best Regards, Dawtie of TheraPetMD

Response from TherapetMDJan 24, 2025

Hi Andre, Thank you so much for your kind feedback! We're thrilled to hear that you've noticed a positive change in your stray cat's behavior and that our product is helping to create a calmer environment. 🐾 At TheraPet, we’re passionate about supporting pets and their families, so it means a lot to know you found our customer service helpful and responsive. If you ever have any questions or need assistance, don’t hesitate to reach out. We’re here for you and your furry friend every step of the way! 💛 Thank you for trusting us, and we’re excited to continue this journey with you! Best Regards, Dawtie of TheraPetMD

Response from TherapetMDJan 20, 2025

Hi Judy, Thank you for sharing your feedback. We are genuinely sorry to hear about your experience with our product and service, and we want to assure you that we take your concerns very seriously. We’d like to clarify that we do not have a form that requires payment or charges any additional fees. Our goal is to make the return process as straightforward as possible for our customers, and we sincerely apologize for any misunderstanding. To help resolve this matter promptly, we’d be happy to review your case and ensure you have a smooth return experience. Please provide us with your order number or email address so we can locate your account and assist you directly. Alternatively, feel free to reach out to us at [email protected]. Your satisfaction is important to us, and we are committed to addressing your concerns and providing the support you need. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDJan 20, 2025

Hi Mar, Thank you for sharing your feedback. We're truly sorry to hear that the product didn’t meet your expectations. Our goal is always to provide effective solutions for pets and their families, and we regret that this was not your experience. We would love the opportunity to review your situation and assist you further. If your diffusers were not working as expected, we can ensure that your concern is promptly addressed. Please reach out to us with your order details at [email protected] and we’ll work with you to make things right, including processing your guarantee if applicable. Your satisfaction is important to us, and we’re committed to resolving this for you. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDJan 20, 2025

Hi Erin, Thank you so much for your thoughtful review! We’re thrilled to hear that TheraPet has made such a positive difference for your puppy and your home. It’s always rewarding to know that our product is helping pets feel calm and supported while giving their families peace of mind. We’re also glad we could address your concern about the replacements promptly. Providing excellent customer service is just as important to us as delivering effective products, and your satisfaction means the world to our team. Your story highlights how consistency with the product can make a big difference, and we’re delighted to have earned your trust and recommendation. If there’s ever anything else we can assist you with, don’t hesitate to reach out. Thank you again for sharing your experience and for being part of the TheraPet family! Best Regards, Dawtie of TheraPetMD

Response from TherapetMDJan 20, 2025

Hi Jen, Thank you for taking the time to share your feedback. We sincerely apologize for the negative experience you had with our product and service. Your concerns are very important to us, and we want to make this right for you. We take claims regarding defective products very seriously and would love the opportunity to review your case thoroughly. If your diffuser is indeed defective, we are committed to processing a full refund for you. To help us resolve this matter as quickly as possible, could you please provide us with your order number? Alternatively, you’re welcome to reach out directly to our customer support team at [email protected]. We will prioritize your case and ensure that all issues are addressed promptly and fairly. We truly regret the frustration this situation has caused and are committed to improving your experience. Thank you for bringing this to our attention, and we hope to resolve this for you soon. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDJan 16, 2025

Hello Candy, Thank you for your wonderful feedback! We’re thrilled to hear that Peter was able to assist you in selecting the right number of diffusers and answering your questions about coverage. At Therapet, we strive to provide helpful and personalized support, and it’s great to know Peter made your experience a positive one. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your support and look forward to serving you again!