TherapetMDReviews of therapetmd.com

Response from TherapetMDFeb 7, 2025

Hello, We’re sorry to hear about your experience and truly appreciate your feedback. We’d love the opportunity to assist you with your return; however, we have been unable to locate your order or any email correspondence with our customer service team. To ensure we can promptly address your concerns, please reach out to us at [email protected] with your order details, and we’ll be happy to review your issue. Your satisfaction is important to us, and we’re here to help in any way we can. Looking forward to resolving this for you! Best Regards, Dawtie of TheraPetMD

Response from TherapetMDFeb 4, 2025

Hello! We appreciate you reaching out and sharing your experience. We understand how frustrating this situation must be, and we sincerely apologize for any inconvenience. Upon reviewing your case, we can confirm that your refund was successfully processed on December 14th. In some instances, refunds may take time to reflect, depending on your bank’s processing times or any third-party payment platforms involved. Since Shop Pay was used in this transaction, we recommend reaching out to them again for further assistance in locating the refund on their end. If your bank is unable to track the transaction with the reference number provided, we suggest contacting them with the exact date and amount of the refund. Sometimes, refunds are posted under different descriptions or processed differently than expected. We truly value your feedback and want to ensure you get the support you need. If you require any further details or assistance, please don’t hesitate to reach out to us at [email protected], and we’d be happy to help in any way we can. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDJan 31, 2025

Hello Katrina, Thank you so much for your kind words! We’re delighted to hear that our support team was able to assist you promptly and that your experience with our customer service met your expectations. Ensuring both you and your kitty are happy is our top priority! We truly appreciate your feedback and your trust in our product. If you ever need further assistance, please don’t hesitate to reach out—we’re always happy to help! Best Regards, Dawtie of TheraPetMD

Response from TherapetMDJan 31, 2025

Hello Natasha, Thank you for sharing your experience. We’re sorry to hear that the product didn’t work as expected for your dogs. While many pets respond well, we understand that every pet is unique, and results can vary. Age is typically not a concern, but there are factors like individual temperament, environment, and stress levels that may affect effectiveness. If you’d like, we’d be happy to offer some additional tips or suggestions to help maximize results. Please feel free to reach out, and we’ll do our best to assist you. We truly appreciate your feedback and the opportunity to improve. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDJan 31, 2025

Hello Nicole, Thank you for taking the time to share your experience. We understand that every cat is unique, and while our product has helped many pets, we regret that it didn’t work as expected for yours. We truly appreciate your feedback. Regarding the SDS (Safety Data Sheet), we apologize for any difficulty in locating it. SDS documents are available upon request, as we ensure compliance with safety regulations. We’d be happy to provide you with the necessary information—please reach out to our support team, and we will send the SDS sheet to you promptly. If there’s anything else we can assist you with, please don’t hesitate to contact us. We appreciate your time and the opportunity to address your concerns.. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDJan 29, 2025

Hello Heidi, Thank you for your kind words! We're glad to hear that our customer service team was able to quickly resolve the issue and get your missing item to you right away. Your satisfaction is our top priority, and we truly appreciate your support. If you ever need any further assistance, please don’t hesitate to reach out. We're always happy to help! Best Regards, Dawtie of TheraPetMD