ThePhotoStickReviews of thephotostick.com

After doing a Google search for the top rated Photosticks, Photostick being rated the 3rd highest, I made my purchase for 2 sticks. Unfortunately the sticks got lost in the US Postal Service, and after a month of waiting here in Calgary, Canada, I finally contacted the company in the morning to let them know and to request a refund. A couple of hours later, without any questions asked, I received a full refund with a very nice email from Debby that I very much appreciated. I thought that kind of customer service deserves to be noted as being very professional, and I am very grateful for it. Thank you Debby!

Good product. Debby was awesome to work with

Having posted a review about problems with the product which was mainly directed at the after-sales service. I was particularly worried that having waited for delivery and then the photostick not working that none of the chatline- sales staff and returns department would respond to my communications. HOWEVER once Debby read my review here she contacted me immediately and is actioning a resolution! All credit to her for hopefully resolving my faith in the product now!

Absolute rip off, had three of these and none of them worked... this is a complete scam. AVOID, AVOID, AVOID

Terrible! I should have read the reviews first! My dad recommended The Photostick and it worked perfectly for him. It scanned and found 2000 photos and videos quickly on our Windows 10 PC then downloaded them very slowly. After 2 hours 33 were copied, then the PC shutdown voluntarily, halting g the process. Restarted and another 4 hours later 200 files copied. Stopped process, ran a scan on laptop in case fault was with that then tried again. Now PC does not recognise Photostick and says nothing in disk drive f. Wasted my money and presumably cant return the stick and it contains personal data that I can't access. Very disappointed.

When I ordered a Photostick the website had led me to believe it would take around 2 weeks to get to me in the UK. However, after I had completed the order and paid, I had a message saying it would actually take 30-40 days! It did arrive after 5-6 weeks and I tried it straight away. After a quick scan of the files on my computer it started to slowly back them up (about 7,500 files) but at the rate it was going it would have taken around 5 days, continuous, to complete! I contacted the support and they said I should format the photostick, which of course would delete everything from it. They sent me a link to download two new sets of software for it. Each of these took 1½ - 2 hours to complete installation. After this the backup did go faster but still took between 1 and 2 days to complete 7,500 files (32GB). After it had completed I found that browsing the photos was unsatisfactorily slow. My computer is only a few months old (Windows 10) so the speed issues must lie with the Photostick. The advertising claims that it is easy to use and backs up photos "within minutes". This is not true, in my experience! Also the tasks needed to get it working properly at all are ones which needed considerable experience and patience. I am returning the Photostick for a refund and I would advise anyone considering buying one to think twice before doing so.......

I got ThePhotoStick for my dad (he's in his 70s). After finally getting a smartphone a few years ago, my dad's been snapping photos of his grandkids, vacations, and even taking a few restaurant foodie shots (just like a millennial! I taught him everything he knows ;) ). He has THOUSANDS of photos. He had no problems getting his photos off his phone and onto his computer, but that's where things stopped being easy. He had tons of duplicates, was saving photos in every folder possible (desktop, photo folders, downloads folder, EVERYWHERE) and getting them organized was a nightmare. We got ThePhotoStick to see if it would help with organization and clearing up some space on his computer (for more photos of course!) and it worked perfectly. It was super simple to use and for that I'm really grateful. I'd usually be there in person to help my dad with his tech issues but because of the ongoing pandemic, I can only help through video chat. Luckily, I didn't need to! All he had to do was plug it in, tell it where to search, and let it do its thing. My dad has a ton of photos, so it took a little longer than we expected, but it got the job done (it recognizes duplicates too!) and now all his photos are safely backed up. Worth every penny!

Purchased two 128 GB photosticks mid December. Received into Australia in 14 days. Both worked initially then one stopped working as I was collecting photos from a second older computer. Not sure if my directory changes had an impact - Contacted Photostick by online returns and chat. No attempt by them to pass the blame - Photostick replacement agreed to and received in another 12/14 days. Both sticks now working fine. My photo storage was horrendous 2 computors / self, business and family photo storage - Many duplicates, triplicates etc - Tidied up now in one file - still need to do minor review of duplicates but now in one place - Skill and time to complete it about 10% of what i expected - Thank You. Like me with stored photo copies in numerous locations - This is your answer