ThePhotoStickReviews of thephotostick.com

2.5555 reviews
Appliances & Electronics
South Colorado Avenue 225, Haxtun, Colorado

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ThePhotoStick

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About ThePhotoStick

Get ThePhotoStick or ThePhotoStick Mobile to easily and securely backup all your photos and videos and free up space on your phone or computer.

ThePhotoStick (thephotostick.com) has 555 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.

Also known as: thephotostick.com
Website: thephotostick.com
Category: Appliances & Electronics
Location: Haxtun, Colorado
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 65% of reviews.
Latest: Most recent review: July 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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ThePhotoStick reviews

555 approved reviews, newest moderated first

Grant M.
Jan 21, 2023
Previously purchased a 128 photostick…
Previously purchased a 128 photostick said it was full and appeared about 70% OF MY PHOTOS HAD BEEN DOWNLOADED , so bit the bullet and purchased a 256 stick ,started to download the the stick failed , went blank .have today tried to find photo's on the 256 meg stick would say only 10% of the images are there , and many many multiple images , have not contacted photostick as no phone number , and when I went to the chat line the 256 image was greyed out so could go no further . would have given them both zero stars if i could an expensive useless experience Grant
Response from ThePhotoStickJan 24, 2023
Hello Grant Thank you for reaching out today. I am sorry for the inconvenience caused to you. Please reach out to our support for further assistance with your order https://www.thephotostick.com/pages/support-center. We offer 24/7 live chat and email support, one of our agents will gladly assist you. Thank you Rachel ThePhotoStick Review Team ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Mike H.
Jan 17, 2023
I couldn’t get on with my Photostick…
I couldn’t get on with my Photostick and decided to return it, unfortunately the Post Office was experiencing a cyber attack so had stopped shipping to the US, (I’m in the UK) I relayed this to Photostick who forwarded my predicament to Rachel in Customer Relations. She quickly got back to me and said that my order would be refunded, which it was, within hours. If only all companies were this good when dealing with their customers.
Response from ThePhotoStickJan 18, 2023
Hello Mike Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you. Sincerely, ThePhotoStick Review Team ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Matze F.
Jan 13, 2023
Reingelockt und abgezockt
Habe den Stick auf der deutschen Website (mit Weiterleitung auf die Originalwebsite) für $ 188,00 USD (inkl. Shipping und Taxes) bestellt. In Deutschland kam noch eine Zollgebühr von 32,79€ hinzu. Stick auf mehreren Geräten erfolglos ausprobiert. Schrecklich langsam und in den ersten Minuten immer wieder die Datenübertragung abgebrochen. Dieser Stick funktioniert nicht! Eine Rücksendung in die USA hätte mich nochmal 59,00€ gekostet… Habe Stick weggeworfen und bin um eine Erfahrung reicher. Meine Empfehlung: Finger weg!
Response from ThePhotoStickJan 13, 2023
Vielen Dank, dass Sie sich heute an uns gewandt haben. Bitte klicken Sie auf den nachstehenden Website-Link, um mit unserem Kundensupport-Center verbunden zu werden. Einer unserer Agenten hilft Ihnen gerne weiter. Hinweis: Bitte halten Sie Ihre Bestellnummer bereit. Danke dir Rachel Das PhotoStick Review-Team ThePhotoStick-Supportcenter: https://www.thephotostick.com/pages/support-center
P.
Jan 6, 2023
Disappointed
My Husband ordered these, I have no use for them. Trying to find customer service for help in returning the items is impossible. Please give me a way to return these Patricia
Response from ThePhotoStickJan 9, 2023
Hello Thank you for reaching out to us today. Please click the website link below to be connected to our Customer Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Thank you Rachel ThePhotoStick Review Team ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
customer
Dec 27, 2022
Christmas gift failed
This photostick requires that you download an app in order for it to work. The app is terrible. The photos on the photostick were all corrupted; nothing was transferred over. The return is even worse. They don’t reply to your email after multiple messages and concerns. The only thing that was positive was it arrived in the mail box within 3 days. There are no phone number to contact for a refund. The one they have is a recording. It’s a great concept but fell short on the promises. Do not buy this product for it will give you a headache to try to get your money back. Disappointed, Thuy Dong Milton, DE
Response from ThePhotoStickDec 28, 2022
Hello We are saddened to hear you want to return your order. Please make sure to click on this link https://forms.gle/ea5ZHxJsetNgg4fY7 and follow all of the provided return instructions. Once you complete and submit the form, you will be emailed your RMA# Please make sure it does not get sent to your spam folder, as they tend to get sent there. You will receive a notification email as soon as your return has been received and processed. Please note, any items returned after the 30-day return window (Starting the date your package is delivered), will be denied a refund. We do not offer exchanges currently; we apologize for the inconvenience. Attention - if you placed your order with Amazon, you would need to contact them for the return process that they require. If you need anything else, please let us know. Thank you Rachel ThePhotostick Review Team
Niobe S.
Dec 23, 2022
PhotoStick Omni
Photo stick Omni: I bought recently by mistake a product I couldn’t use. So I spoke to Rachel in the Company and as they had received the product I returned, she issued a refund without any delays! I think this is a reliable company and I wouldn’t hesitate ordering from them again in the future! Thank you Rachel. Niobe S 12/23/22
Response from ThePhotoStickDec 28, 2022
Hi Niobe Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you. Thank you ThePhotostick Review Team
Michael B.
Dec 23, 2022
not a good buy
bought 256G omni for over £100. works on my Apple ipad. but most of my photos are on my Motorola G10 phone and it simply does not work. tried everything, just given up. waste of money
Response from ThePhotoStickDec 26, 2022
Hello Michael Thank you for reaching out to us today. Please click the website link below to be connected to our Customer Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Thank you Rachel ThePhotoStick Review Team ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
herbert H.
Dec 21, 2022
Nach mehrmaliger Urgenz wurde mir…
Nach mehrmaliger Urgenz wurde mir mitgeteilt dass es keine Bedienungsanleitung in Deutsch gibt, dies ist im der Werbung und bei Anbot/bBstellung nicht ersichtlich.
Response from ThePhotoStickDec 22, 2022
Hallo Herbert Vielen Dank, dass Sie sich heute an uns gewandt haben. Es tut mir aufrichtig leid, dass Ihnen diese Unannehmlichkeiten entstanden sind. Leider bieten unsere Photostick-Produkte keine Benutzerhandbücher in anderen Sprachen als Englisch. Ich habe eine Rückerstattung an Sie vorgenommen und eine Bestätigungs-E-Mail wurde gesendet. Bitte stellen Sie sicher, dass es nicht an Ihren Spam-Ordner gesendet wurde. Wenn Sie weitere Hilfe benötigen, wenden Sie sich bitte an unseren Support unter www.thephotostick.com und klicken Sie auf das Symbol in der unteren rechten Ecke des Bildschirms, um sich mit unserem Support-Team zu verbinden Danke schön Rachel Direktor für Kundenbeziehungen

ThePhotoStickReviews of thephotostick.com

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Nach mehrmaliger Urgenz wurde mir…

About ThePhotoStick

About these reviews

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ThePhotoStick reviews

Previously purchased a 128 photostick…

I couldn’t get on with my Photostick…

Reingelockt und abgezockt

Disappointed

Christmas gift failed

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not a good buy

Nach mehrmaliger Urgenz wurde mir…