Great Customer Service Chat Line
I ordered multiple Photo Sticks for family members for Christmas. Then I realized it was iffy that they may not arrive before the big day. That is when I saw the online chat line on the website. I asked if it was possible to change the shipping to expedited shipping. They worked at finding out if they could do this. Fortunately, there was still time to make this change. I am so grateful for their help!
Response from ThePhotoStickDec 20, 2022
Hello Connie
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
TA
Tom / A.
I Received Help In A Flash
I had a problem with my PhotoStick and received a prompt reply from Rachel P. Customer Relation Director.
She helped by asking about my exact issue's I was having with my PhotoStick. She gave me a site to click on that help's with problems.
Rachel, has been a top notch listener and was very attentive in helping me with my PhotoStick.
I was very pleased with the fast email's from her.
The help I received was outstanding.
Thank you, Tom
Response from ThePhotoStickDec 20, 2022
Hi Tom!
Thank you so much for posting your review today and thanking us for the prompt attention our customer relations director, Rachel provided you. Please do not hesitate to reach out to us if you need anything further. Have a wonderful holiday season and thank you for being a valued customer.
Thank you
ThePhotostick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
AB
A. B.
I was conned by the web advert which I…
I was conned by the web advert which I came across when looking at something else/ Then made the mistake of ordering a Photostick. Then the USA based supplier added Tax and shipping cost . I tried to cancel but the chat line is another Rip off of the same " have a nice day brigade2 Still no sign of delivery and i doubt it will arrive before xams when i will send it right back . Avoid at all costs order GU142649-TPSOMNI .
This is me REACHING OUT to you. Have a nice day
UPDATED 19/12/22 This below is typical of the stuff you will be fed by these robots . They quite obviously could give a toss about adding fees and letting you know you will wait for up to 8 weeks. Really handy when you ordered for xmas . Tried to cancel day after I ordered but this is the result .
Response from ThePhotoStickDec 17, 2022
Hello Anton
Your order has shipped and I've included the information below so you can track your package. Please note, our shipping policy states on our website, we ship out our product same day using DHL, shipment times with DHL are 5-7 business days once in transit typical for US destinations, 2-7 weeks to Canada, 4-8 weeks for other International destinations due to Customs.
Please note: Due to current unprecedented times and border closures, some International shipments may experience delays up to 8 weeks. International customers, please note: the tracking will not update once the package leaves the US until it has cleared your customs port. Once the package has cleared your country’s customs port, it will be transferred over to your local post office for its final delivery. Please feel free to contact us with any further questions.
International customers including Canada Please note: "Unprecedented parcel volumes combined with new safety protocols, reduced international flights, and pandemic measures worldwide are creating delays for customers"
Australian Customers only: Please note from DHL Shipping: "There are current delays to & within AU & NZ. We are seeing airfreight capacity, & transport backlogs to the destination country, as well as, slower clearance & processing within the country due to lock downs and safety measures implemented to reduce the spread of Covid-19. We are sorry for the inconvenience. Please allow additional time for delivery completion. We appreciate your patience and understanding."
Order:
Tracking Link https://webtrack.dhlglobalmail.com/orders/33872211299715073/details/202211291751DKLMJD
KF
Kate F.
Total waste of time and money - Dont buy it
I waited approx 6 weeks for the Omni to arrive (had hoped to load pictures for my elderly father from his various devices for a Christmas present). Unfortunately the software did not load (Windows 10 PC) and I had several hours trying to find help with chat room to support. They offered me different and sometimes conflicting advice ranging from 'turn off your firewall' to 'reformat the stick' to 'try it on another device' to reboot. None of which worked, and the 'reformat' which I followed to the letter cleared the stick of all software, so I was promptly told to return it. I now have to trust that after completion of the forms and forfeiting my shipping/postage costs I will in fact receive a refund. I do not hold much hope. In a word disappointing.
Response from ThePhotoStickDec 5, 2022
Hello Mr. Fosbeary
I am so sorry to hear that you had issues with your ThePhotoStick. I see you were issued a refund on 12/3/22 and a confirmation email was sent for your records. Quality is a top priority for us and we thank you for bringing this to our attention.
Sincerely,
Rachel
ThePhotostick Review Team
RH
Rogers H.
Have tried 4 times to have Photostick…
Have tried 4 times to have Photostick send me the necessary paperwork to return a non-working Photostick. I used the email address in their web site for requesting returns without any response. Photostick never worked, locked up my computer and their customer service group sent me to a web site which they said was their technical support. That webside charged me $55 for telling me that they could not solve my problem and that I should call Photostick back to solve the problem. All I want is to return the Photostick from order 4473301991560
Response from ThePhotoStickNov 17, 2022
Hello Rogers
I am sorry for any confusion, but our tech support agents would never send you to a 3rd party site for further assistance and we do not charge for any type of support. Please accept my sincerest apologies if you were not on our correct support site. Please follow the instructions below to return your order for a refund.
Please make sure to click on this link https://forms.gle/ea5ZHxJsetNgg4fY7 and follow all of the provided return instructions. This will ensure a proper refund to you.
You will receive a notification email as soon as your return has been received and processed.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
JH
Jenny H.
The fact that I cancelled and later had…
The fact that I cancelled and later had an email saying that the item was on it's way, they still refunded me.
Response from ThePhotoStickNov 7, 2022
Hello Jenny
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
NC
New C.
GREAT PRODUCTS - GREAT SERVICE
I am taking the time to write a review because this company really worked very diligently to resolve my problem. Both the technical staff and customer service were extremely helpful and took care of the issue very quickly. This is a company I trust and will buy from them again.
Response from ThePhotoStickOct 24, 2022
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
VJ
Vera J.
I have just been on chat with this…BRILLIANT Company.
I have just been on chat with this company and they could not have been more helpful with an absolute novice. Well done photo stick people, very courteous and knowledgeable. BRILLIANT !!!
Response from ThePhotoStickOct 18, 2022
Hello Vera,
Thank you for posting this review and sharing your experience with our support! It is greatly appreciated. If you need anything further, please reach out to our amazing support team, who is waiting to assist you with your needs.
Thank you for being a valued customer
ThePhotostick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
